Eyewear Advisor | Customer Experience & Tech-Savvy

Vision Express; Great Yarmouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frames allowance

33 days holiday with buy/sell options

Discounts + free eye tests

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express is seeking a Retail Optical Assistant to join our UK team. You will provide confident, personalised customer service with product advice and support the fitting and adjustment of frames using the latest optical technology.

The role includes assisting with pre-screening eye tests and various admin tasks to keep the store running smoothly. We value a passion for eyewear and style, strong communication, and a positive, collaborative attitude.

Qualifications

• Confidently engage with customers and offer product advice.
• Passion for eyewear and fashion with comfort using digital tools.
• Strong communication and listening skills to understand customer needs.
• Positive team player with a can-do attitude.

Responsibilities

• Deliver personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and perform minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Communication skills

Team player

Tools

POS system

Frame adjustment tools

Job description

Vision Express is seeking a Retail Optical Assistant to join our UK team. You will provide confident, personalised customer service with product advice and support the fitting and adjustment of frames using the latest optical technology.

The role includes assisting with pre-screening eye tests and various admin tasks to keep the store running smoothly. We value a passion for eyewear and style, strong communication, and a positive, collaborative attitude.