Extra Care Scheme Manager

Yorkshire Housing; Wakefield; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Car allowance

26 days annual leave + Bank Holidays

Wellbeing support package

Pension scheme with employer match

Employee discounts

Job summary

Yorkshire Housing in Wakefield is seeking an Extra Care Scheme Manager to oversee a modern extra care scheme, ensuring residents have a warm, safe, supportive home and seamless access to services. You’ll coordinate lettings, tenancy sign-ups and service delivery while collaborating with health professionals and partners.

The role focuses on safeguarding, independence planning, and delivering excellent customer service for older residents, with a strong emphasis on collaboration and compliance.

Qualifications

• Excellent negotiation skills and ability to work with stakeholders.
• Proficient with ICT systems and Microsoft packages.
• High numerical accuracy and attention to detail.
• Experience supporting older and/or vulnerable customers.
• Excellent communication across diverse backgrounds.
• Ability to prioritise and deliver outcomes; strong customer service.
• Evidence of partnership building and network development.
• Excellent organisational skills.
• Full UK driving license and access to a car for business purposes.
• Awareness of Equality, Diversity and Inclusivity in service delivery.

Responsibilities

• Ensure the scheme is warm, welcoming and a home to be proud of.
• Attend allocation panel meetings and manage lettings per policy.
• Allocate properties, conduct sign-ups, inductions and documentation.
• Review rent, service charge and income collection.
• Manage tenancy issues and enforce policies.
• Oversee health and safety including fire safety and risk assessments.
• Develop Independence Plans and refer to other agencies.
• Collaborate with health professionals, social workers and families.
• Monitor safeguarding and supervise scheme cleaners and training.
• Build relationships with partner organisations to meet customer needs.

Skills

Negotiation

ICT systems

Numerical accuracy

Customer service

Communication

Partnerships

Organisational skills

Older people knowledge

Driving license

Job description

The following content displays a map of the jobs location - Wakefield

Job Reference yorkshousinggroup/TP/85/1180

Contract Type:

Permanent

£36,196 plus £2,000 car allowance per annum

Working Hours:

35

Location:

Wakefield

Closing Date:

13/09/2026

Job Category:

Communities

Region / Division:

West Yorkshire

Job Introduction

On the search for a role with a difference?...You’ve come to the right place! We’re on the lookout for an Extra Care Scheme Manager to join the team taking responsibility of our extra care scheme in Wakefield!

The design of the scheme is highly innovative - based around a central atrium it incorporates the latest thinking in the design of extra care housing. It creates an attractive and stimulating environment for older people whilst enabling them to retain their independence.

As an Extra Care Scheme Manager, you’d be working with stakeholders and providers to ensure we have the best facilities in place to support our customers, a real job to be proud of!

What we’re all about

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.

Here at Yorkshire Housing we’re passionate about our customers, we call it being customer obsessed! This role is all about our customers and empowering them to remain independent and giving them the tools they need to thrive with us.

What you’ll be getting up to

• Daily, you’ll ensure the scheme is warm, welcoming and is a home to be proud of – this is a biggie!
• You’ll attend allocation panel meetings, ensuring appropriate lettings are made according to the allocations panel waiting list and YH policy
• You’ll be responsible for allocating properties, including conducting sign-ups (issuing tenancies, ensuring all documentation is completed and procedures are followed), inducting new customers into the scheme and advising of all YH services – a true friendly face to customers, old and new!
• Regularly review customers rent, service charge, supporting people and sundry accounts to ensure proper control of income collection
• You’ll manage any tenancy issues for example low-level ASB, disputes between tenants, enforcing scooter policy etc
• You’ll be responsible for the management of health and safety, including fire safety, in accordance with YH policies, ensuring all risk assessments are completed and regular checks are carried out and documented appropriately – ensuring everyone is safe and we’re fully compliant!
• Assessing needs and risks to customers, you’ll develop appropriate Independence Plans, signpost and refer to other agencies and conduct wellbeing checks as agreed.
• A natural collaborator, you’ll build and maintain close partnership working with health professionals, social workers, support agencies and relatives in order to meet customer needs
• You’ll monitor and alert to any safeguarding issues in line with YH policies
• You’ll manage and direct the workload of scheme cleaners including one to ones, recruitment and induction and ensure required training is undertaken
• You’ll develop and maintain positive working relationships with partner organisations on site in order to ensure high quality services to customers, including monitoring performance against agreed KPIs.

Phew, that sounds like a lot doesn’t it? Well, its super important that we get the right people in our roles, so full requirements can be found in the attached role profile for you to have a read.

Sounds good? Here’s what we need from you…

• Excellent negotiation skills and an ability to work well with other stakeholders
• Eagerness to develop own skills and adapt to change
• Proficient in the use of ICT systems and Microsoft packages
• High level of accuracy, including numerical accuracy
• Experience of supporting older and/or vulnerable customers
• Excellent communication skills, ability to communicate with a wide range of customers from various backgrounds
• Demonstrable ability to prioritise and deliver agreed outcomes and a track record of delivering excellent customer service
• Evidence of effective partnership working and network development
• Excellent organisational skills
• Knowledge of services available to older people
• Full UK driving license and access to a car for business purposes
• An understanding of Equality, Diversity and Inclusivity and how this is applied through our service to customers and colleagues.

It would be a bonus if you also had:

• Understanding of domiciliary care services
• Experience in of working in an Extra care scheme setting
• Experience of managing/supervising staff
• Experience of working in the housing sector
• Relevant qualifications to the role

Full details and requirements can be found on the attached job description.

What’s in it for you

In return, we offera salary of £36,196.24 p lus £2,000 car allowance per year for a 35-hour week, 26 days annual leave (raising annually to 31 days) plus Bank Holidays.

But that’s not all! We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

So, now you’re really interested?

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

The closing date for applications will be 13th September 2026 but we might close it early if we get lots of fab candidates, so don’t wait!

Due to the nature of the role, you’ll be required to provide us with an enhanced DBS and have a full UK driving licence and access to a vehicle for business purposes.