Housing & Resident Engagement Manager

ExtraCare Charitable Trust; Coventry; On-site; GBP 47,000 - 58,000; Full time

Benefits offered by this job

25 days annual leave

Contributory pension

Buy and sell holiday

Free life insurance

Cycle2work scheme

Attendance reward

On-site gym access

Job summary

ExtraCare Charitable Trust in Coventry seeks a Housing & Resident Engagement Manager to lead housing management and resident engagement across integrated retirement communities. You will guide services to help older people live independently and contribute to resident influence on service design.

The role requires strategic leadership, robust tenancy management, and strong collaboration with housing partners, regulators, and residents to deliver compliant, cost-effective services.

Qualifications

• Strong experience in housing management, resident engagement, or related social housing.
• Understanding landlord responsibilities, tenancy management, and complaints handling.
• Ability to build trusted relationships with residents, colleagues, partners.
• Strategic thinking with attention to operational detail and resident experience.
• Collaborative leadership across multiple locations.
• Commitment to inclusive, resident-centred services for older people.

Responsibilities

• Lead housing management services across the Trust, promoting independence, wellbeing, inclusion, and tenancy sustainability.
• Manage tenancies effectively by supporting locations with sign-ups, tenancy breaches, anti-social behaviour, safeguarding concerns, notice periods and terminations, in line with legislation, policy and good practice.
• Build and maintain strong working relationships with housing partner organisations, ensuring services are delivered to the standards our residents expect and deserve.
• Ensure compliance with social housing regulation by keeping up to date with the requirements of the Regulator of Social Housing and embedding these expectations into day-to-day practice.
• Lead the effective running of Resident Forums, including agenda planning, liaison with Chairs and Vice Chairs, minutes, communications and promotion among residents and colleagues.
• Promote and support Resident Associations and other routes for resident representation, involvement, and participation, including approaches that reach seldom-heard voices.
• Work closely with Local Authorities, voluntary organisations, statutory bodies, and other partners to strengthen service delivery and resident outcomes.

Skills

Housing management

Resident engagement

Landlord responsibilities

Strategic leadership

Relationship building

Inclusive services

Job description

Are you an experienced housing professional who is enthusiastic about excellent services, resident voice and improving later-living communities? The ExtraCare Charitable Trust is looking for a Housing & Resident Engagement Manager to lead high-quality housing management and resident engagement services across our integrated retirement communities.

This is a key strategic role where you will help older people live independently, safely, and confidently, while ensuring residents have meaningful opportunities to influence the services that affect them.

You will provide leadership and direction for housing management, Enhanced Housing Management and Housing Related Support services, working closely with Regional Operations Managers, Location Managers, housing partners, and resident representatives to deliver coordinated, compliant, and cost-effective services.

You will also lead our approach to resident engagement, complaints oversight and landlord responsibilities as a Registered Provider, helping us listen well, respond consistently, and use resident feedback to improve services.

What you will bring

• Strong experience in housing management, resident engagement, or a related social housing environment.
• A good understanding of landlord responsibilities, tenancy management, complaints handling and social housing regulation.
• The ability to build trusted relationships with residents, colleagues, partners, and external agencies.
• Confidence working strategically while staying close to operational detail and resident experience.
• A collaborative leadership style, with the ability to influence, advise and support teams across multiple locations.
• A commitment to inclusive, resident-centred services that support independence, wellbeing, and positive outcomes for older people.

Why join us?

At ExtraCare, you will be part of an award-winning charity with a clear social purpose: creating better lives for older people. We offer meaningful work, a supportive culture and the opportunity to shape services that make a real difference to residents every day.

Learning and inclusion are central to who we are. Our Belonging at ExtraCare strategy supports a culture where diversity is celebrated and everyone feels they truly belong. We are also proud to hold Investors in People Gold, recognising our shared values, commitment to development and focus on continuous improvement.

Benefits include:

• 25 days annual leave, plus bank holidays
• Contributory pension (up to 9%)
• Buy and sell holiday
• Free life insurance
• Cycle2work scheme
• Attendance reward
• Free use of on-site location gyms

Role details

• Role :Housing & Resident Engagement Manager
• Hours : 37.5 hours per week (Permanent /Full Time)
• Location :Head Office, Coventry, CV3 2SN.
• Salary : £52,500 per annum

What you will be doing

• Lead housing management services across the Trust, ensuring a visible, resident-focused service that promotes independence, wellbeing, inclusion, and tenancy sustainability.
• Manage tenancies effectively by supporting locations with sign-ups, tenancy breaches, anti-social behaviour, safeguarding concerns, notice periods and terminations, in line with legislation, policy and good practice.
• Build and maintain strong working relationships with housing partner organisations, ensuring services are delivered to the standards our residents expect and deserve.
• Ensure compliance with social housing regulation by keeping up to date with the requirements of the Regulator of Social Housing and embedding these expectations into day-to-day practice.
• Lead the effective running of Resident Forums, including agenda planning, liaison with Chairs and Vice Chairs, minutes, communications and promotion among residents and colleagues.
• Promote and support Resident Associations and other routes for resident representation, involvement, and participation, including approaches that reach seldom-heard voices.
• Work closely with Local Authorities, voluntary organisations, statutory bodies, and other partners to strengthen service delivery and resident outcomes.

Ready to make a difference?

• Closing date: Wednesday 9th September 2026
• Proposed interview date: TBC

ExtraCare strives to create a workplace that reflects society. We want colleagues to feel empowered to bring their full, authentic selves to work and be part of a safe, supportive, and inclusive community.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare does not participate in the current "UK Visa Sponsorship" scheme, and we would not be able to facilitate sponsorship.

ExtraCare reserves the right to close this advertisement early. We encourage early applications.