Administrator - Extra Care (Part-Time)

Hmsworks; Knowsley; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Generous annual leave

Health and wellbeing support

Wagestream for financial flexibility

Employee discounts

Job summary

Torus is seeking a friendly Extra Care Administrator for The Maples Extra Care Scheme in Kirkby. This part-time role (25 hours/week, 10:00am–3:00pm, Monday–Friday) focuses on welcoming residents and visitors, delivering efficient admin support and helping run the scheme smoothly.

You will handle reception duties, manage bookings, produce notices, keep records, and support safeguarding and data protection compliance to ensure a safe, caring environment for older residents.

Qualifications

• Experience in reception, administration or front-facing roles.
• Strong IT and communication skills with attention to detail.
• Knowledge of data protection requirements and safeguarding practices.

Responsibilities

• Provide professional reception and customer-focused service to residents, visitors and contractors.
• Manage meeting room bookings and general day-to-day admin tasks.
• Produce newsletters, notices and other communications for residents.
• Maintain electronic filing, records and archiving systems.
• Take minutes at meetings and store documentation securely.
• Support on-site facilities with liaising with external providers.

Skills

Customer service

Administration

IT skills

Confidentiality

Data protection

safeguarding awareness

Tools

Microsoft Word

Microsoft Excel

Job description

We're looking for a friendly, organised and compassionate Extra Care Administrator to join our team at The Maples Extra Care Scheme in Kirkby on a part-time basis.

In this role, you'll be the first point of contact for residents, visitors, families and contractors, providing a welcoming reception service and effective administrative support within our Extra Care scheme. You'll play an important part in ensuring the smooth day‑to‑day running of the scheme while helping to create a safe, supportive and vibrant environment for our residents.

Working closely with colleagues, residents and external partners, you'll provide a high standard of administrative support, assist with scheme activities and services, and help ensure residents receive the best possible experience within our Extra Care community.

Working pattern:

This is a part-time position working 25 hours per week, Monday to Friday from 10:00am until 3:00pm, based at The Maples. While some flexibility may be available, candidates must be able to work these core hours to meet the needs of the service.

What you'll be doing:

• Providing a professional, welcoming and customer‑focused reception service for residents, visitors and stakeholders.
• Greeting visitors and contractors and ensuring sign‑in procedures are followed in line with health and safety requirements.
• Managing meeting room bookings and supporting the day‑to‑day administration of the scheme.
• Producing newsletters, notices, promotional materials and other communications for residents.
• Maintaining accurate electronic filing, records and archiving systems.
• Taking minutes at meetings and ensuring documentation is stored appropriately.
• Supporting the operation of on‑site facilities and services, including liaising with external providers where required.
• Ordering office stationery and monitoring supplies to ensure the scheme operates efficiently.
• Processing scheme‑related income, including guest room bookings and additional access fobs.
• Supporting procurement activities and liaising with internal teams when required.
• Maintaining confidentiality and ensuring compliance with data protection requirements.
• Promoting safeguarding and reporting any concerns relating to vulnerable adults or children in line with policy and procedures.

What we're looking for:

• Experience providing excellent customer service within a reception, administration or customer‑facing environment.
• Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues and visitors.
• Good IT skills, including experience using Microsoft Office applications such as Word and Excel.
• An understanding of the importance of confidentiality and handling sensitive information appropriately.
• Experience working within housing, social care, healthcare or a similar environment would be advantageous.
• An understanding of the needs of older people and a genuine commitment to supporting their wellbeing and independence.
• Knowledge of safeguarding practices and the ability to respond appropriately to concerns.
• A flexible, proactive and team‑focused approach.
• A commitment to equality, diversity and inclusion and delivering excellent services to customers.

Candidates will be invited to attend an in‑person competency‑based interview at The Maples Extra Care Scheme in Kirkby on Tuesday 6th October 2026. The interview will explore your customer service and administrative experience, communication skills, ability to manage competing priorities, and your approach to supporting older and potentially vulnerable residents within an Extra Care environment.

What we offer:

Torus offers a great benefits package designed to support you on and off the job. You can view our full employee benefits pack on our website to see everything available across the Torus Group. Please see below an overview of our key employee benefits:

• Generous annual leave, rising with service.
• Health and wellbeing support.
• Enhanced family‑friendly policies.
• Wagestream for greater financial flexibility.
• Discounts on travel, leisure and retail.
• Learning and development opportunities.
• Reward and recognition schemes.
• Employee Assistance Programme and occupational health support.
• Flexible and agile working opportunities where appropriate.

Additional Information:

Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:

• Right to work verification.
• Qualification certificate check (where applicable).
• Two satisfactory references.
• Enhanced DBS check.
• Completion of all new starter documentation, including signed terms and conditions.

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

£16,568 (pending pay award)

Hours

25

• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
• Recognition and Well‑being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.