Extra Care Scheme Manager

And Yorkshire Housing Limited; Wakefield; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Car allowance

26 days annual leave (rising to 31)

Pension matched up to 9%

Wellbeing support

Job summary

Yorkshire Housing is seeking an Extra Care Scheme Manager to oversee a modern extra care scheme in Wakefield. You will lead tenancy allocations, onboarding new customers, and ongoing liaison with health and social care partners to support independent living.

You will manage income, service charges and safeguarding while ensuring high standards of housing and care services. The role requires driving, strong communication, and teamwork with a range of stakeholders.

Qualifications

• Excellent negotiation skills and an ability to work well with other stakeholders.
• Eagerness to develop own skills and adapt to change.
• Proficient in the use of ICT systems and Microsoft packages.
• High level of accuracy, including numerical accuracy.
• Experience of supporting older and/or vulnerable customers.
• Excellent communication skills, ability to communicate with a wide range of customers from various backgrounds.
• Demonstrable ability to prioritise and deliver agreed outcomes and a track record of delivering excellent customer service.
• Evidence of effective partnership working and network development.
• Excellent organisational skills.
• Knowledge of services available to older people.
• Full UK driving license and access to a car for business purposes.
• An understanding of Equality, Diversity and Inclusivity and how this is applied through our service to customers and colleagues.

Responsibilities

• Attend allocation panel meetings and ensure lettings follow policy.
• Allocate properties, conduct sign-ups, induct new customers and explain YH services.
• Review rent, service charges, and accounts to ensure income collection.
• Manage tenancy issues including low-level ASB and disputes.
• Oversee health and safety, fire safety, risk assessments and compliance.
• Develop Independence Plans and signpost to other agencies.
• Collaborate with health professionals, social workers, and relatives to meet customer needs.
• Monitor safeguarding issues and coordinate with partners to provide high-quality services.
• Direct workload of scheme cleaners and ensure staff training.
• Maintain relationships with partner organisations to achieve KPIs and service quality.

Skills

Negotiation

Communication skills

Customer service

Organizational skills

Driving license

Tools

ICT systems

Microsoft packages

Job description

On the search for a role with a difference?...You’ve come to the right place! We’re on the lookout for an Extra Care Scheme Manager to join the team taking responsibility of our extra care scheme in Wakefield!The design of the scheme is highly innovative - based around a central atrium it incorporates the latest thinking in the design of extra care housing. It creates an attractive and stimulating environment for older people whilst enabling them to retain their independence.As an Extra Care Scheme Manager, you’d be working with stakeholders and providers to ensure we have the best facilities in place to support our customers, a real job to be proud of!

What we’re all about You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door. Here at Yorkshire Housing we’re passionate about our customers, we call it being customer obsessed! This role is all about our customers and empowering them to remain independent and giving them the tools they need to thrive with us.

What you’ll be getting up toDaily, you’ll ensure the scheme is warm, welcoming and is a home to be proud of – this is a biggie!

• You’ll attend allocation panel meetings, ensuring appropriate lettings are made according to the allocations panel waiting list and YH policy
• You’ll be responsible for allocating properties, including conducting sign‑ups (issuing tenancies, ensuring all documentation is completed and procedures are followed), inducting new customers into the scheme and advising of all YH services – a true friendly face to customers, old and new!
• Regularly review customers rent, service charge, supporting people and sundry accounts to ensure proper control of income collection
• You’ll manage any tenancy issues for example low-level ASB, disputes between tenants, enforcing scooter policy etc
• You’ll be responsible for the management of health and safety, including fire safety, in accordance with YH policies, ensuring all risk assessments are completed and regular checks are carried out and documented appropriately – ensuring everyone is safe and we’re fully compliant!
• Assessing needs and risks to customers, you’ll develop appropriate Independence Plans, signpost and refer to other agencies and conduct wellbeing checks as agreed.
• A natural collaborator, you’ll build and maintain close partnership working with health professionals, social workers, support agencies and relatives in order to meet customer needs
• You’ll monitor and alert to any safeguarding issues in line with YH policies
• You’ll manage and direct the workload of scheme cleaners including one to ones, recruitment and induction and ensure required training is undertaken
• You’ll develop and maintain positive working relationships with partner organisations on site in order to ensure high quality services to customers, including monitoring performance against agreed KPIs.

Phew, that sounds like a lot doesn’t it? Well, its super important that we get the right people in our roles, so full requirements can be found in the attached role profile for you to have a read. Sounds good? Here’s what we need from you…

• Excellent negotiation skills and an ability to work well with other stakeholders
• Eagerness to develop own skills and adapt to change
• Proficient in the use of ICT systems and Microsoft packages
• High level of accuracy, including numerical accuracy
• Experience of supporting older and/or vulnerable customers
• Excellent communication skills, ability to communicate with a wide range of customers from various backgrounds
• Demonstrable ability to prioritise and deliver agreed outcomesand atrack record of delivering excellent customer service
• Evidence of effective partnership working and network development
• Excellent organisational skills
• Knowledge of services available to older people
• Full UK driving license and access to a car for business purposes
• An understanding of Equality, Diversity and Inclusivity and how this is applied through our service to customers and colleagues.

It would be a bonus if you also had:

• Understanding of domiciliary care services
• Experience in of working in an Extra care scheme setting
• Experience of managing/supervising staff
• Experience of working in the housing sector
• Relevant qualifications to the role

Full details and requirements can be found on the attached job description.

What’s in it for youIn return, we offer a salary of£36,196.24 plus £2,000car allowance per year for a 35-hour week, 26 days annual leave (raising annually to 31 days) plus Bank Holidays. But that’s not all! We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

The fine print The closing date for applications will be 13th September 2026 but we might close it early if we get lots of fab candidates. If you’re applying for this role internally, please inform your current line manager. Due to the nature of the role, you’ll be required to provide us with an enhanced DBS and have a full UK driving licence and access to a vehicle for business purposes.