Extra Care Area Manager

Creative Support; Harrow; On-site; GBP 59,000 - 72,000; Full time

Job summary

Creative Support is seeking an Area Manager to lead 6 Extra Care services in Brent and Harrow, ensuring high-quality, person-centred care and 100% CQC compliance. You will manage contracts, drive improvements, and supervise the Registered Managers, while fostering a warm, inclusive environment across London-based services.

The role is based in Harrow/Brent with potential expansion to nearby areas. Competitive salary up to 65,000 per annum and full-time hours are offered.

Qualifications

• 4+ years of supervisory/management experience in health or social care.
• Experience delivering care and support to older people.
• Knowledge of dementia is advantageous.

Responsibilities

• Contract management and compliance.
• Quality assurance and monitoring across services.
• Drive service improvements.
• Coordinate varied activities at all services.
• Produce reports and data against KPIs.
• Performance manage Registered Managers/Senior Team.
• Recruitment and disciplinary processes.
• Investigate concerns, complaints and suggestions.
• Assess and allocate new service users.
• Engage in partnership working.

Skills

Contract management

Quality assurance

Performance management

Staff recruitment

Disciplinary handling

Data reporting

Partnership development

People management

Education

Relevant health or social care qualification

Job description

Up to 65,000 per annum

Brent and Harrow, Greater London

Full-Time

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking an Area Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive Area Manager to lead and manage the delivery of high-quality care and support to people living in our 6 Extra Care services in Brent and Harrow. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our services to ensure 100% CQC compliance.

Skills

You will have experience and skills in contract management, quality assurance and performance management. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence. You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of Staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working

In order to undertake this responsible role, you will need to have a relevant health or social care qualification and have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your on-going professional development, including practitioner and management training.

The successful applicant will be initially based in Harrow/Brent and in time proceed to offer their insight and management to other services in London, Essex and surrounding areas.

Please feel free to contact Mahip Singh, Service Director via email [e-mail] or telephone [phone] to discuss this rewarding role.

Vacancy Reference Number: 91714

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.