Export Sales Team Leader

Inspire Resourcing Ltd; Mansfield; On-site; GBP 42,000 - 56,000; Full time

Job summary

Inspire Resourcing Ltd is recruiting an Export Team Leader for our client, a growing supplier of consumable products with a global customer base. You will lead a small team of 3 Export Account Coordinators and manage relationships with over 900 international accounts, ensuring timely responses, accurate quotations, and smooth order progression.

You will use HubSpot to track activity, manage pipelines, coordinate sample shipments, handle export documentation, and liaise with couriers such as DHL,

Qualifications

• Experience in export roles (exports, admin, customer service)
• Proven experience supervising a small team
• Strong HubSpot CRM knowledge and usage
• Experience handling a large volume of international accounts
• Knowledge of export documentation and shipping processes
• Experience coordinating courier shipments (DHL, UPS, TNT)
• Excellent communication and relationship-building skills
• Highly organised with attention to detail
• Ability to prioritise workload and multitask

Responsibilities

• Lead, motivate and support a team of Export Account Coordinators (3 people).
• Manage relationships with 900+ international customer accounts worldwide.
• Use HubSpot to track activity, manage pipelines and record communications.
• Coordinate dispatch of product samples and follow up for opportunities.
• Liaise on quotations, orders, product availability and delivery schedules.
• Oversee export documentation and compliance with shipping rules.
• Coordinate shipments with couriers including DHL, UPS and TNT.
• Produce reports on activity, opportunities and export performance.

Skills

HubSpot CRM

Team leadership

Export docs

International sales

Accounts handling

Communication

MS Office

Job description

Export Sales Team Leader

Our client is a well‑established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team.

As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order.

This is a hands‑on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot.

Duties include:

• Lead, motivate and support a team of 3 Export Account Coordinators.
• Manage and develop relationships with over 900 active customer accounts worldwide.
• Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities.
• Coordinate the dispatch of product samples to prospective and existing customers.
• Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback.
• Liaise with international customers regarding quotations, orders, product availability, and delivery schedules.
• Manage export documentation and ensure compliance with international shipping requirements.
• Coordinate shipments through courier partners including DHL, UPS and TNT.
• Resolve customer queries and delivery issues efficiently and professionally.
• Monitor team performance and implement improvements to customer service and account management processes.
• Produce reports on customer activity, sales opportunities, and export performance.
• Work closely with internal departments including Sales, Operations, Logistics and Customer Service.

Skills Required:

• Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role.
• Proven experience managing or supervising a small team.
• Strong working knowledge of HubSpot CRM.
• Experience handling a large volume of customer accounts.
• Knowledge of export documentation and international shipping processes.
• Experience working with couriers such as DHL, UPS and TNT.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Proficient in Microsoft Office applications