Export Sales Team Leader

Inspire Resourcing Ltd; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Job summary

Inspire Resourcing Ltd is seeking an Export Sales Team Leader to manage a small team of Export Account Coordinators and oversee a portfolio of 900+ international customers. You will drive engagement, coordinate export processes, shipments and quotes, and convert enquiries into orders while ensuring outstanding service.

The role requires leadership, knowledge of export documentation, and hands-on use of HubSpot CRM to track activity and opportunities.

Qualifications

• Previous exp in Export, International Sales Support, Export Administration or Export Customer Service roles.
• Proven experience supervising a small team.
• Strong working knowledge of HubSpot CRM.

Responsibilities

• Lead, motivate and support a team of Export Account Coordinators.
• Manage and develop relationships with 900+ active international customer accounts.

Skills

Leadership

Team management

Communication

Organisation

Attention to detail

Tools

HubSpot CRM

Microsoft Office

Job description

Export Sales Team Leader

Our client is a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team.

As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order.

This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot.

Duties include:

• Lead, motivate and support a team of 3 Export Account Coordinators.
• Manage and develop relationships with over 900 active customer accounts worldwide.
• Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities.
• Coordinate the dispatch of product samples to prospective and existing customers.
• Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback.
• Liaise with international customers regarding quotations, orders, product availability, and delivery schedules.
• Manage export documentation and ensure compliance with international shipping requirements.
• Coordinate shipments through courier partners including DHL, UPS and TNT.
• Resolve customer queries and delivery issues efficiently and professionally.
• Monitor team performance and implement improvements to customer service and account management processes.
• Produce reports on customer activity, sales opportunities, and export performance.
• Work closely with internal departments including Sales, Operations, Logistics and Customer Service.

Skills Required:

• Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role.
• Proven experience managing or supervising a small team.
• Strong working knowledge of HubSpot CRM.
• Experience handling a large volume of customer accounts.
• Knowledge of export documentation and international shipping processes.
• Experience working with couriers such as DHL, UPS and TNT.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Proficient in Microsoft Office applications.