Export Coordinator

Kpi-Recruiting-Ltd; Stoke-on-Trent; On-site; GBP 26,000 - 36,000; Full time

Job summary

INDCOM in Stoke-on-Trent is seeking an organised Export Coordinator to join our growing team on a full-time basis. You will manage customer orders, coordinate with distributors and freight forwarders, and handle export documentation to ensure worldwide shipments are accurate and timely.

You will bring strong export shipping experience, attention to detail, and excellent communication. The role offers a fast-paced international environment with opportunities for growth and close collaboration

Qualifications

• Experience in export shipping and international logistics.
• Experience in customer service, sales support or order processing.
• Excellent attention to detail and accuracy.
• Strong communication skills and ability to build relationships.
• Proficient IT skills including Excel, Word and Outlook.

Responsibilities

• Manage customer orders from receipt through to delivery.
• Communicate with customers, distributors, agents and freight forwarders across international markets.
• Process customer orders accurately using internal systems.
• Coordinate with production, logistics and other internal teams to progress orders.
• Arrange international shipments and manage export logistics.
• Prepare and check export documentation, including invoices and packing lists.
• Ensure compliance with international shipping requirements and export regulations.
• Respond to customer inquiries and resolve issues professionally.
• Process customer complaints and support resolutions.
• Provide sales support to Head of Sales and wider international team.
• Produce market and sales information for business reporting.

Skills

Export shipping

International logistics

Customer service

Sales support

Order processing

Communication

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Export Coordinator

Stoke on Trent

Full time

Are you an organised and customer-focused professional with strong export shipping experience? Do you enjoy working in a fast-paced international environment where no two days are the same?

We are looking for a Customer Service Export Coordinator to become a key member of our growing team in Stoke-on-Trent. This is a fantastic opportunity for someone with experience in international shipping, export documentation, customer service, and sales support who thrives on delivering excellent service to customers across global markets.

Working closely with customers, distributors, agents, freight forwarders and internal departments, you'll play a vital role in ensuring orders are processed efficiently and shipped worldwide with accuracy and professionalism.

What You'll Be Doing;

• Manage customer orders from receipt through to delivery
• Communicate with customers, distributors, agents and freight forwarders across international markets
• Process customer orders accurately using internal systems
• Coordinate with production, logistics and other internal teams to ensure orders progress smoothly
• Arrange international shipments and manage export logistics
• Prepare and check export documentation, including commercial invoices, packing lists and shipping paperwork
• Ensure compliance with international shipping requirements and export regulations
• Respond to customer enquiries and resolve issues professionally
• Process customer complaints and support effective resolutions
• Provide sales support to the Head of Sales and wider international sales team
• Produce accurate market and sales information to support business reporting

What We're Looking For;

• Strong experience in export shipping and international logistics is essential
• Proven knowledge of export documentation and shipping processes
• Previous experience within a customer service, sales support or order processing role
• Excellent attention to detail and accuracy
• Strong communication and relationship-building skills
• Confident telephone manner
• Good IT skills, including Microsoft Excel, Word and Outlook
• Ability to manage multiple priorities and deadlines

Desirable;

• Experience working with international distributors and overseas customers
• Understanding of Incoterms and global shipping requirements

Please note that due to the high volume of applications we receive, only those shortlisted will be personally contacted.

INDCOM