Export Coordinator

Confidential; Eastleigh; On-site; GBP 28,000 - 38,000; Full time

Job summary

Confidential in Southampton seeks an Air Export Operations Coordinator to join a fast-paced international team. You will manage shipments from booking through departure, coordinating airline bookings and routing while ensuring accurate export documentation and strict compliance with regulations.

Responsibilities include monitoring progress, handling special cargo, and providing timely updates to customers and overseas agents to uphold high service levels.

Qualifications

• Experience in Air Export Operations or Freight Forwarding.
• Strong knowledge of export documentation.
• Excellent organisation with ability to manage multiple shipments.

Responsibilities

• Manage air export shipments from booking through to departure.
• Coordinate airline bookings and routing.
• Prepare and process export documentation (HAWB, MAWB, customs, invoices, packing lists).
• Ensure compliance with customs, airline requirements and international trade standards.
• Monitor shipment progress and resolve issues.
• Arrange collections/deliveries with transport partners.
• Provide updates to customers and overseas agents.
• Ensure cargo is manifested and customs-cleared ahead of departure.
• Handle special cargos (temperature-controlled, DG, time-critical).
• Build relationships with customers and meet KPIs.
• Support quotations and respond to inquiries.

Skills

Air export

Freight forwarding

Export documentation

Organisational skills

Communication skills

MS Office

Tools

MS Excel

Outlook

TMS

Job description

Air Export Operations Coordinator

Location: Southampton, Hampshire
Job Type: Full-Time, Permanent

The Opportunity

Are you an experienced Air Freight professional looking to take the next step in your career?

We are partnering with a successful and growing logistics provider seeking an Air Export Operations Coordinator to join their Southampton-based team. This is an excellent opportunity to become part of a fast-paced international operation where you'll play a key role in ensuring air export shipments are delivered efficiently, compliantly and to the highest service standards.

Key Responsibilities

• Manage air export shipments from booking through to departure.
• Coordinate airline bookings and secure the most suitable routing and rates.
• Prepare and process all export documentation, including HAWBs, MAWBs, customs declarations, commercial invoices, packing lists and Dangerous Goods paperwork where required.
• Ensure full compliance with customs regulations, airline requirements, aviation security procedures and international trade standards.
• Monitor shipment progress and proactively resolve any operational issues.
• Arrange collections and deliveries with approved transport partners.
• Provide timely updates to customers and overseas agents throughout the shipment lifecycle.
• Ensure cargo is correctly manifested and customs-cleared ahead of departure.
• Handle specialist cargo requirements, including temperature-controlled, dangerous goods, high-value and time-critical shipments.
• Build strong and lasting relationships with customers by delivering exceptional service levels.
• Support quotation requests and respond effectively to customer enquiries.
• Work closely with key clients to achieve agreed service expectations and KPIs.

About You

• Previous experience within Air Export Operations, Freight Forwarding or Air Freight logistics.
• A strong understanding of international air freight procedures and export documentation.
• Knowledge of export customs processes and compliance requirements.
• Excellent organisational skills and the ability to manage multiple shipments simultaneously.
• High attention to detail and a proactive, solutions-focused approach.
• The ability to work effectively under pressure and meet deadlines.
• Strong communication and customer service skills.
• Good proficiency with Microsoft Office applications, particularly Outlook and Excel.

Desirable Experience

• Experience using freight forwarding or transport management systems.
• Knowledge of CDS export entries.
• Dangerous Goods awareness or certification.
• Understanding of aviation security regulations.
• Knowledge of Incoterms and international trade compliance.

What's on Offer?

• Competitive salary based on experience.
• The opportunity to join a well-established and expanding logistics business.
• A varied and engaging role within a fast-moving international environment.
• Ongoing training and career development opportunities.
• Supportive team culture with genuine prospects for progression.