Experienced Service Advisor - Nissan Portsmouth

Yeomans Ltd; Langstone; On-site; GBP 21,000 - 27,000; Full time

Job summary

Yeomans Nissan Portsmouth is looking for an experienced Service Advisor to join the Service Department. You will engage with customers, book vehicles into the workshop and coordinate with the workshop team to ensure timely completion, while maintaining high standards of service.

The role emphasises superb customer interaction, clear communication and the ability to handle telephone inquiries and basic IT tasks within a busy environment. Training and a supportive team are provided.

Qualifications

• Excellent communication skills and customer-focused approach.
• Able to follow procedures in a busy environment.
• Experience with telephone communications and basic IT literacy preferred.

Responsibilities

• Meeting and greeting customers in a friendly and courteous manner.
• Booking vehicles into the technical workshop.
• Liaising with the workshop to track progress and ensure timely readiness.
• Providing exceptional customer service, including arranging onward travel.
• Updating customers while their vehicle is in the workshop and handing back the vehicle after service.
• Maintaining knowledge through manufacturer-led training.
• Adopting a professional approach to recommending repairs.
• Maintaining orderly administration and housekeeping.

Skills

Customer service

Telephone handling

IT literacy

Job description

Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?

We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Nissan in Portsmouth.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.

Key responsibilities:

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements
• Updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work