Service Manager/Next-Step Service Professional - Nissan B&B

Yeomans Ltd; Haywards Heath; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company car

Life assurance

Training programs

Wellbeing app

Employee assistance

Discounts on vehicles

Job summary

Yeomans Ltd, at the Barnard & Brough Nissan dealership, is seeking a Service Manager/Senior Service Advisor ready to lead the service and workshop teams. You will drive customer satisfaction, coach staff, and uphold Nissan Brand Standards while managing budgets and processes.

Based in the UK, you will mentor under a high-caliber GM and influence daily operations to deliver exceptional service and growth for the business.

Qualifications

• Experience as Service Manager or Senior Service Advisor in a main dealer or large workshop.
• Proven leadership and team development skills.
• UK driving licence held.

Responsibilities

• Lead service front-desk and workshop operations to a culture of excellence.
• Recruit, train and mentor the service team.
• Drive KPIs, brand standards and profitability.
• Manage budgets and department controls.
• Ensure smooth workshop throughput and paperwork.

Skills

Leadership

Team development

Customer focus

Communication skills

Job description

# Service Manager/Next-Step Service Professional - Nissan B&B* **Type:** Full-time* **Length:** Permanent* **Salary:** Competitive + Benefits* **Closing Date:** 26th Dec 2026Description**Ready to take the next step in your career?**Are you an experienced **Service Manager**, or an ambitious **Senior Service Advisor**, **Workshop Controller**, or **Experienced Service Advisor** ready to step into leadership?If you feel overlooked in your current role, undervalued, or trapped in \"dead man’s shoes\" behind a manager who isn't moving on, **this is your opportunity to step up and lead.**Join **Yeomans**—the **UK’s #1 ranked Nissan dealer group**—at our newly refurbished **Barnard and Brough** dealership. We have invested heavily in our site to better serve our growing customer base, and we need an energetic, customer-focused leader to head up our service and workshop department.Whether you already have management experience or you have the drive, automotive expertise, and ambition to take on your first manager role, we want to hear from you. **You will be working directly under and mentored by a fastidious, detail-driven General Manager committed to bringing out the absolute best in you and accelerating your career.****Key Responsibilities*** Lead & Inspire: Oversee the service front-desk and workshop operations, building a culture of team excellence and customer satisfaction.* Team Development: Support recruitment, training, and mentoring within the service department to help your team succeed.* Drive Performance: Ensure targets, key performance indicators (KPIs), and Nissan Brand Standards are consistently met and exceeded.* Maximize Profitability: Set department objectives, manage budgets, and maintain financial and operational controls to optimize department performance.* Workshop Efficiency: Manage workshop productivity, ensure smooth daily throughput, and maintain correct procedures and paperwork.* Customer Care: Handle customer queries and complaints swiftly and professionally to maintain outstanding satisfaction levels.---Requirements* **Experience:** Background as a Service Manager, Senior Service Advisor, Workshop Controller, or Service Advisor within a **main dealer, large independent workshop, or fast-fit centre.*** **Leadership Potential:** Strong communication skills, self-motivation, and the desire to grow under close high-level management support.* **Technical & Process Knowledge:** Solid understanding of service department workflows, repair procedures, and workshop operations (bodyshop experience is a plus, but not essential).* **Customer Focus:** A passion for delivering exceptional customer service.* **Licence:** A valid full UK driving licence.---Benefits* Competitive remuneration packages* 25 days annual leave and 8 bank / public holidays* Company Car for business and private use (specific roles only)* Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions* Comprehensive training programmes* Recruitment referral scheme* Employee assistance programme via BEN* Discount on vehicles, servicing, and parts for immediate family* Gym Discounts* Recognition initiativesIf you're ready to break through the glass ceiling and take ownership of a growing service department with the UK's top Nissan dealer group, apply today with your CV to [e-mail]