Experienced Casino Dealer

Grosvenor Casino; Luton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join an exciting journey with a leading casino brand as a skilled dealer, where your expertise in customer service will shine through live gaming experiences. This role offers the chance to connect with customers, ensuring they feel welcome and informed about the games. With a focus on teamwork and responsibility, you will play a vital part in creating a fun and safe environment for all guests. Enjoy a range of benefits including a joining incentive, competitive pay, and an industry-leading rewards platform. If you are passionate about gaming and delivering exceptional service, this is the perfect opportunity for you!

Benefits

£1,000 joining incentive

Pay rate from £12.50 per hour

Share of uncapped tips

Premium pay allowance after midnight

50% off food and soft drinks

Free car parking

Employee rewards platform

Monthly & Yearly STARS awards

Employee Assistance programme

Qualifications

• Must have a fantastic personality and be a holder of a PFL.
• Flexibility to work any time, including nights and weekends.

Responsibilities

• Welcome and assist customers in gaming experiences.
• Ensure understanding of games and payouts for high value members.
• Prioritize safer gambling and report any concerns.

Skills

Customer Service

Gaming Knowledge

Communication Skills

Team Collaboration

Problem Gambling Awareness

Education

PFL Holder

Job description

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• £1,000 joining incentive paid in 2 installments (T's & C's apply)
• Pay rate from £12.50 per hour (dependent on experience)
• A share of uncapped tips
• Premium pay allowance after midnight (10% per hour)
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Free car parking
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & Yearly STARS awards
• Employee Assistance programme and access to in-venue mental health first aiders

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connectwith first time customers, explaining how the games are run
• Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

• A fantastic personality
• Holder of a PFL
• Collaborate and work as part of the wider casino team
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK