Experienced Casino Dealer

Grosvenor Casino; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks an Experienced Casino Dealer to join their vibrant team in London. This role offers the chance to engage with customers, provide exceptional service, and ensure a safe gaming environment. With a focus on teamwork and customer excellence, you will play a key role in creating memorable experiences for guests. Enjoy a competitive salary, a £1000 joining incentive, and various perks such as free meals and discounts at venues. Join a company that values its colleagues and fosters a culture of innovation and growth.

Benefits

£1000 joining incentive

Tips

Premium pay after midnight

Free shift meals

Overtime opportunities

Social events

Discounts at Mecca and Grosvenor venues

Qualifications

• Must possess a PFL and have a fantastic personality.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Acknowledge and assist customers in gaming.
• Monitor signs of problem gambling and inform a manager.

Skills

Customer Service

Game Knowledge

Team Collaboration

Problem Gambling Awareness

Education

PFL Certification

Job description

Join to apply for the Experienced Casino Dealer role at Grosvenor Casino.

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Company Description

Grosvenor Casino, London Bayswater, W2 4QH

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are community hubs where people can relax, socialise, and enjoy a safe environment. We offer a diverse range of games, entertainment, and food and drinks, aiming to excite and entertain.

As we grow, there's no better time to join us. We focus on customer excellence and value our colleagues. Be part of our expansion, innovation, and memorable experiences.

Job Description

As an experienced dealer, you will:

• Acknowledge, welcome, and assist customers in gaming.
• Understand games, payouts, and high-value members.
• Connect with first-time customers, explaining game procedures.
• Follow guidance from CADS and gaming supervisors to meet demand and provide excellent service.
• Prioritize safer gambling by monitoring signs of problem gambling and informing a manager.

Benefits include a £1000 joining incentive*, tips, premium pay after midnight, free shift meals, overtime opportunities, social events, and discounts at Mecca and Grosvenor venues.

Qualifications

• A fantastic personality.
• Possession of a PFL.
• Ability to collaborate with the casino team.
• Alignment with our values: Service, Teamwork, Ambition, Responsibility, Solutions.
• Flexibility to work any time, including nights, weekends, and bank holidays.
• Must be 18+ and authorized to work in the UK.
• Note: The £1000 joining incentive is paid in two installments after 6 and 12 months, terms apply.

Additional Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industry: Hospitality