Experienced Casino Dealer

Rank Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced dealer to join their vibrant team. This role involves engaging with customers, explaining game rules, and ensuring a safe gaming environment. As part of a growing casino group, you will enjoy a range of benefits including a generous joining incentive, tips, and discounts on food and drinks. This is an exciting opportunity to be part of a community-focused venue that prioritizes customer excellence and teamwork. If you have a fantastic personality and a passion for delivering exceptional service, this role is perfect for you!

Benefits

£1000 joining incentive

Share of uncapped tips

Premium pay allowance after midnight

Free meal on shift

Opportunity for overtime at 1.5 hours

50% off food and soft drinks

Exciting social calendar

Qualifications

• Must have a fantastic personality and be a team player.
• Flexibility to work any time, including nights and weekends.

Responsibilities

• Welcome and assist customers in gaming, ensuring a great experience.
• Monitor and promote safer gambling practices among customers.

Skills

Customer Service

Team Collaboration

Problem Gambling Awareness

Flexibility

Education

PFL Holder

Job description

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

As an experienced dealer you will:

1. Acknowledge, welcome and assist customers in gaming
2. Understand the games, payouts and who are our high value members
3. Connect with first time customers, explaining how the games are run
4. Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
5. Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

As a valued team member, you'll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues.

Qualifications

1. A fantastic personality
2. Holder of a PFL
3. Collaborate and work as part of the wider casino team
4. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
5. Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
6. Applicants must be 18+ & have right to work in the UK

* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).