Experienced Casino Dealer

Grosvenor Casino; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a forward-thinking casino group that prioritizes customer excellence and community engagement. As an experienced dealer, you'll play a key role in creating memorable experiences for guests, providing top-notch service, and contributing to a vibrant atmosphere. With a commitment to safer gambling, you will connect with customers, assist them in understanding the games, and ensure a fun and safe environment. This is an exciting opportunity to be part of a growing team that values service, teamwork, and ambition, while offering a range of perks and incentives to enhance your career in the gaming industry.

Benefits

£1000 joining incentive

Share of uncapped tips

Premium pay allowance after midnight

Free meal on shift

Opportunity for overtime at 1.5 hours

50% off food and soft drinks

Qualifications

• Fantastic personality and ability to connect with customers.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Acknowledge and assist customers in gaming, ensuring a welcoming environment.
• Follow guidance to meet table demand and promote safer gambling.

Skills

Customer Service

Communication Skills

Problem Solving

Team Collaboration

Education

PFL Holder

Job description

Grosvenor Casino, The Rialto (3-4 Coventry St, London W1D 6BL)

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connect with first time customers, explaining how the games are run
• Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Salary from £30,992 per annum depending on experience (full time).

As a valued team member, you'll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues.

Qualifications

• A fantastic personality
• Holder of a PFL
• Collaborate and work as part of the wider casino team
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK

* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).