Experienced Casino Dealer

Grosvenor Casino; London; On-site; GBP 30,000 - 37,000; Full time

Job summary

An established industry player in the casino sector is seeking experienced dealers to join their elite gaming team in London. This is an exciting time to be part of a flagship venue undergoing a £14 million refurbishment, aiming to become the premier gaming destination in the UK. As a dealer, you will engage with customers, provide excellent service, and contribute to a safe and enjoyable gaming environment. With a commitment to customer excellence and a vibrant team culture, this role offers a unique opportunity to be part of a growing and innovative company that values its team members and customers alike.

Benefits

£1000 joining incentive

Share of uncapped tips

Premium pay allowance after midnight

Free meal on shift

Opportunity for overtime at 1.5 hours

50% off food and soft drinks

Exciting social calendar

Qualifications

• Must have a fantastic personality and be a PFL holder.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Welcome and assist customers in gaming, ensuring a fantastic service.
• Monitor for signs of problem gambling and inform a manager.

Skills

Customer service

Gaming knowledge

Team collaboration

Safer gambling awareness

Education

PFL Holder

Job description

Located in the heart of London, The Victoria is Grosvenor Casinos flagship venue & has been entertaining our valued customers for 60 years.

We are set to enhance our vision with an upcoming £14 million refurbishment, positioning it as the premier gaming venue of choice in the UK for both our customers & team members.

With the biggest poker room in the UK, two floors of live gaming as well as an engaged & welcoming team, what’s not to love?

Join our elite gaming team today, during this exciting time of positive change & great opportunities.

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play—they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

As an experienced dealer you will:

1. Acknowledge, welcome and assist customers in gaming
2. Understand the games, payouts and who are our high value members
3. Connect with first time customers, explaining how the games are run
4. Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
5. Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Salary ranges from £30,992 - £36,878 per annum depending on experience (full time).

As a valued team member, you'll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues.

Qualifications

1. A fantastic personality
2. Holder of a PFL
3. Collaborate and work as part of the wider casino team
4. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
5. Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
6. Applicants must be 18+ & have right to work in the UK

* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).