Expansion Account Manager - AI-Powered Growth Master

incident.io; Greater London; On-site; GBP 73,000 - 98,000; Full time

Benefits offered by this job

Private medical insurance

Competitive annual leave

First Friday off

Enhanced pension

Meaningful equity

Unlimited AI spend

Parental leave

Setup budget

Self-development fund

Job summary

incident.io is seeking an Expansion Account Manager to own end-to-end relationships with fast-growing customers in a revenue-driving role. You will spot expansion opportunities, align with CS and GTM, and collaborate with Sales and Product to scale accounts using AI-powered planning and outreach.

You thrive in a startup environment, handle renewal discussions with senior stakeholders, and enjoy shaping how we expand our customer base. This role sits in a fast-growing AI-forward company in the UK.

Qualifications

• Proven expansion experience in account management and renewal negotiations.
• Comfort handling conversations with CTOs or VPs.
• Resilient and persistent with challenging deals.
• Passionate about AI tooling and evaluating workflows.
• Results-driven with revenue ownership and impact.

Responsibilities

• Own a book of commercial customers end to end.
• Spot usage outgrowing plans and guide expansion.
• Collaborate with CS, GTM, Sales and Product as needed.
• Use AI to build account plans and draft outreach that sounds like you wrote it.

Skills

Expansion account management

Renewal conversations

AI tooling

Startup mindset

Job description

incident.io is seeking an Expansion Account Manager to own end-to-end relationships with fast-growing customers in a revenue-driving role. You will spot expansion opportunities, align with CS and GTM, and collaborate with Sales and Product to scale accounts using AI-powered planning and outreach.

You thrive in a startup environment, handle renewal discussions with senior stakeholders, and enjoy shaping how we expand our customer base. This role sits in a fast-growing AI-forward company in the UK.