Executive VP, European Owner Services

Flexjet LLC

United Kingdom

Remote

GBP 120,000 - 180,000

Full time

9 hours ago

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Job summary

Flexjet LLC is seeking a Senior executive to lead Europe-based Owner Services, driving the end-to-end owner experience with a focus on luxury, personalisation, and excellence. You will oversee a diverse team across multiple European markets, shaping strategy and operational delivery to elevate satisfaction, retention, and advocacy.

The role requires strategic leadership, stakeholder management, and a strong track record in premium service industries.

Qualifications

Proven ability to lead large, geographically dispersed teams.
Track record of delivering customer experience strategies for luxury clients.
Strong stakeholder engagement and executive collaboration.

Responsibilities

Lead European Owner Services strategy to enhance owner satisfaction, loyalty, and advocacy.
Oversee relationship management, owner communications, and service recovery across Europe.
Establish service standards, metrics, and continuous improvement initiatives across markets.
Collaborate with Flight Ops, Scheduling, Sales, Maintenance, Marketing, and Finance to align owner services with business goals.
Mentor and develop a high-performing Owner Services team across multiple countries.
Ensure compliance with regulatory requirements and data privacy standards in Europe.