Premium Client Experience Specialist

Flexjet; Farnborough; Presencial; GBP 21.000 - 28.000; Tempo integral

Resumo da vaga

Flexjet is seeking an Owner Experience Representative to join our team in the United Kingdom. You will serve as the primary contact for clientele, assist flight crews, and ensure their requirements are fulfilled with world-class service.

Under supervision, you will coordinate catering, transportation, entertainment reservations, and allied services, working closely with operations to resolve issues and advocate for owners. Prior aviation or high-end hospitality experience is preferred.

Qualificações

• High school graduation required.
• Previous customer service or hospitality experience preferred.
• Ability to perform basic math with minimal errors.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Previous aviation experience desired.

Responsabilidades

• Provide world-class service during every interaction to develop and maintain long term relationships.
• Greet clientele and crew in a friendly, professional manner and maintain continuous assistance as necessary.
• Check in and register clientele, determine needs and ensure proper follow up.
• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
• Work closely with operations to resolve conflicts and advocate for owners when appropriate.
• Ensure a pleasant and clean work environment and guest waiting areas.
• Periodically inspect and organize facilities and replenish amenities and beverages.
• Contribute to customer appreciation and promotional events.
• Dispatch responsibilities – coordinating services between crew members and line service personnel.
• Transport crews and passengers to local hotels and/or airport terminal as needed.
• Initiating emergency response procedures when required.
• Other duties as assigned.

Conhecimentos

Customer service principles

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Team player

Adaptability in fast-paced env.

Flexibility to changing needs

Formação

High school diploma

Ferramentas

Microsoft Office Suite

Descrição da vaga

Flexjet is seeking an Owner Experience Representative to join our team in the United Kingdom. You will serve as the primary contact for clientele, assist flight crews, and ensure their requirements are fulfilled with world-class service.

Under supervision, you will coordinate catering, transportation, entertainment reservations, and allied services, working closely with operations to resolve issues and advocate for owners. Prior aviation or high-end hospitality experience is preferred.