Owner Experience Representative

Flexjet; Farnborough; On-site; GBP 21,000 - 28,000; Full time

Job summary

Flexjet is seeking an Owner Experience Representative to join our team in the United Kingdom. You will serve as the primary contact for clientele, assist flight crews, and ensure their requirements are fulfilled with world-class service.

Under supervision, you will coordinate catering, transportation, entertainment reservations, and allied services, working closely with operations to resolve issues and advocate for owners. Prior aviation or high-end hospitality experience is preferred.

Qualifications

• High school graduation required.
• Previous customer service or hospitality experience preferred.
• Ability to perform basic math with minimal errors.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Previous aviation experience desired.

Responsibilities

• Provide world-class service during every interaction to develop and maintain long term relationships.
• Greet clientele and crew in a friendly, professional manner and maintain continuous assistance as necessary.
• Check in and register clientele, determine needs and ensure proper follow up.
• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
• Work closely with operations to resolve conflicts and advocate for owners when appropriate.
• Ensure a pleasant and clean work environment and guest waiting areas.
• Periodically inspect and organize facilities and replenish amenities and beverages.
• Contribute to customer appreciation and promotional events.
• Dispatch responsibilities – coordinating services between crew members and line service personnel.
• Transport crews and passengers to local hotels and/or airport terminal as needed.
• Initiating emergency response procedures when required.
• Other duties as assigned.

Skills

Customer service principles

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Team player

Adaptability in fast-paced env.

Flexibility to changing needs

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.

Duties & Responsibilities

• Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
• Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
• Check in and register clientele, determine their specific needs and ensure proper follow up
• Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
• Ensure a pleasant and clean work environment and guest waiting areas
• Periodically inspect and organize facilities and replenish amenities and beverages
• Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
• Dispatch responsibilities – such as coordinating services between crew members and line service personnel
• Transport crews and passengers to local hotels and/or airport terminal as needed
• Initiating emergency response procedures when required
• Other duties as assigned

Education & Experience

• High school graduation
• Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
• Ability to comprehend and perform basic math calculations with minimal errors
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
• Knowledge of use and operation of standard office equipment
• Previous aviation experience desired

Required Skills & Qualifications

• Strong working knowledge of customer service principles and the Flexjet service philosophy
• Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
• Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
• Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environmentAbility to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business

SCHEDULE

• Ability and willingness to work nights, weekends, holidays, and overtime as required