Luxury Travel Concierge & Client Experience Lead

inMy Jet; Farnborough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Flexjet Europe in Farnborough is seeking an Owner Services Executive to serve affluent clients from trip planning to flight completion. You will work across departments to deliver world-class service and build long-term relationships.

Role requires handling high-volume calls, booking trips, scheduling travel, and verifying day-of operations while maintaining contractual compliance. Strong attention to detail and teamwork are essential in a fast-paced environment.

Qualifications

• Extensive customer service experience in a high-end service industry.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).

Responsibilities

• Provide world-class service during every interaction with our clientele.
• Professionally handle a high volume of incoming calls.
• Manage all aspects of trip booking, planning, scheduling, permits and event resolution in line with company standards and customer expectations while maintaining contractual compliance.
• Schedule travel and other accommodations based on individual needs.
• Confirm day-of operations for customer flights, tracking flight status, catering, etc.
• Proactively communicate any changes, delays or other potential disservice concerns.
• Respond quickly to any questions/inquiries pertaining to scheduled trips, status of trips, etc.
• Provide daily quality control of all trip details.
• Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate.
• Verify flight data with feasibility and international departments as required ensuring accurate flight plans.

Skills

Customer service

Attention to detail

Teamwork

Communication

Fast-paced environment

Flexible schedule

Education

Associate's degree

Tools

Microsoft Office

Microsoft Office Suite

Job description

Flexjet Europe in Farnborough is seeking an Owner Services Executive to serve affluent clients from trip planning to flight completion. You will work across departments to deliver world-class service and build long-term relationships.

Role requires handling high-volume calls, booking trips, scheduling travel, and verifying day-of operations while maintaining contractual compliance. Strong attention to detail and teamwork are essential in a fast-paced environment.