MCL Operations Director

Sedgwick; Manchester; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Company vehicle or cash allowance

SIPP

25 days + bank holidays

Flexible working

Private healthcare

Life assurance

Employee assistance programme

Wellbeing apps

Income protection

Employee discounts

Job summary

Sedgwick in Manchester is seeking a senior leader to serve as Major & Complex Loss Operations Director, overseeing the regional team responsible for high-value commercial property claims.

You will balance technical leadership with strategic oversight, drive performance against budget, and partner with other Operational Directors to ensure delivery of exceptional client outcomes.

Qualifications

• Senior leadership experience in major & complex loss within commercial property.
• Proven track record of managing risk, budgets and client relationships at senior level.
• Strong technical expertise in loss adjusting and property claims.

Responsibilities

• Lead and inspire a regional team of major & complex loss professionals.
• Drive financial performance and service delivery against budget.
• Collaborate with peer Operational Directors to ensure flexible resourcing.
• Represent Sedgwick at senior client level and uphold industry reputation.

Skills

FCILA qualification

ACILA qualification

Major & complex loss

Leadership

Operational management

Financial acumen

Client-facing

Strategic collaboration

People development

Communication

Resilience

Continuous improvement

Education

Relevant FCILA/ACILA related certification

Tools

Property claims systems

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

MCL Operations Director

Job Location:Manchester

Job Type:Permanent

Remuneration:Competitive salary based on skills, experience, and qualifications

Lead, inspire and deliver excellence across the Manchester Major and Complex Commercial Property claims portfolio.

This is a senior leadership opportunity for an accomplished loss adjusting professional who thrives on responsibility, influence and technical challenge. As Major & Complex Loss Operations Director & Executive MCL Adjuster for Leeds, you will take ownership of a high-profile region, leading a respected team of major and complex loss colleagues within a nationally recognised commercial property practice. Trusted to handle some of the UK’s most significant and technically demanding claims, you will represent Sedgwick at senior client level while safeguarding the quality, integrity and reputation for excellence the business is known for.

In this role, you will balance hands‑on technical leadership with strategic and operational oversight. You will guide and support colleagues on major and complex losses, ensure strong financial performance against budget, and work collaboratively with fellow Operational Directors to maintain flexibility and responsiveness as claim volumes fluctuate. A core part of your remit will be establishing clear structures, expectations and ways of working that allow the team to perform at its best, while continuously improving service delivery and client outcomes.

Just as important is your focus on people. You will inspire, motivate and develop a team of highly skilled professionals, creating an environment where talent is nurtured and future loss adjusting leaders are developed. With a strong understanding of commercial property claims and client strategies, you will champion innovation, professionalism and continuous improvement, ensuring Sedgwick continues to set the benchmark for major and complex loss handling in the market.

What you’ll bring:

• Professional credibility through FCILA or ACILA qualification, demonstrating recognised technical expertise in loss adjusting
• Major and complex loss expertise with deep knowledge of commercial property claims and the ability to lead or support on technically challenging, high‑value cases
• Proven leadership capability to inspire, motivate and manage experienced adjusters and technical support colleagues within a regional structure
• Operational management strength with the ability to design clear systems, roles and workflows that drive consistency, accountability and performance
• Financial and commercial acumen to deliver strong results against budget while understanding client strategies, priorities and market dynamics
• Client‑facing confidence with the ability to engage credibly and effectively with senior client stakeholders and represent the business at a high level
• Strategic collaboration skills to work closely with peer Operational Directors, enabling flexible resourcing and rapid response to fluctuating claim volumes
• People development focus with a clear commitment to coaching, mentoring and developing future loss adjusting talent within the region
• Communication excellence including strong written, verbal and presentation skills, with the ability to report clearly and concisely to a range of audiences
• Organisation and resilience to prioritise effectively, remain adaptable during peak workloads, and maintain high standards under pressure
• Continuous improvement mindset with the ability to identify opportunities for innovation and drive a culture of market‑leading service delivery

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Fully funded company vehicle or cash in lieu allowance - Delete if N/A
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre‑existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).