Executive IT Support Specialist (Onsite)

Chaos, Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private health benefits

5% pension match

Free daily lunch onsite

Fully-stocked kitchen

Job summary

CHAOS Industries in London is seeking an IT Support Specialist to serve as the primary local contact for all IT needs. You will resolve issues, provision hardware and software, and maintain the IT environment while partnering with the IT team on initiatives and upgrades.

You’ll deliver white‑glove support to executives and staff, manage Windows, macOS, and Linux devices, administer MDM with Intune and Jamf, and support video conferencing and collaboration tools.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related discipline (or equivalent practical experience)
• 4+ years of hands‑on IT support, endpoint administration, or corporate IT operations
• 2+ years architecting, administering, and maintaining enterprise MDM environments using Microsoft Intune and Jamf
• Experience supporting video conferencing systems (Zoom, Teams Rooms, conference room AV)
• Strong interpersonal and communication skills with experience supporting stakeholders across varying levels of the organization
• Demonstrated systematic troubleshooting methodology and prioritization in fast-paced environments

Responsibilities

• Deliver responsive, white‑glove technical support to executive leadership, senior stakeholders, and the broader company via ticketing system, email, phone, and in‑person support
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux environments
• Provide hands‑on support for critical meetings, including video conferencing systems, presentation technology, and collaboration platforms
• Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees
• Administer and manage enterprise MDM platforms including Microsoft Intune and Jamf, overseeing device enrollment, configuration profiles, compliance policies, patch management, and endpoint security controls
• Provision and manage user accounts, email, and access permissions within Active Directory and Microsoft 365 GCC High
• Contribute to broader IT initiatives including system upgrades, infrastructure improvements, and software deployments
• Document solutions and maintain knowledge base articles to improve operational efficiency and reduce recurring issues
• Work full‑time onsite Monday‑Friday

Skills

IT support

Endpoint administration

Corporate IT operations

Troubleshooting

Education

Bachelor’s degree in information technology, Computer Science, or related discipline

Tools

Microsoft Intune

Jamf

Active Directory

Microsoft 365 GCC High

Zoom

Teams Rooms

Job description

CHAOS Industries in London is seeking an IT Support Specialist to serve as the primary local contact for all IT needs. You will resolve issues, provision hardware and software, and maintain the IT environment while partnering with the IT team on initiatives and upgrades.

You’ll deliver white‑glove support to executives and staff, manage Windows, macOS, and Linux devices, administer MDM with Intune and Jamf, and support video conferencing and collaboration tools.