IT Support & Security Specialist - London Hybrid

Chainguard; Greater London; Hybrid; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Remote-first culture

Stock options

Health insurance for you and dependens

Flexible time off

Parental leave

Job summary

Chainguard in London seeks an IT Specialist to maintain and support the company’s IT infrastructure, providing empathetic, prompt technical assistance to Chainguardians, ensuring security compliance, and collaborating across the business in multiple time zones.

You’ll handle on-site London office support, hardware procurement, onboarding, and incident resolution, balancing independent work with teamwork in a fast-growing startup environment.

Qualifications

• Experience in IT Support, ideally at a remote or startup environment.
• Experience with MacOS and Linux
• Experience with mobile device management (MDM)
• Experience configuring and troubleshooting with Neat Hardware
• A strong understanding of IT Security best practices and a desire to improve them
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed
• Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight
• Strong ability to cycle between working independently and in a team environment
• Motivated and eager to participate in growing and changing environments (often wearing "many hats")
• An eagerness to grow and build a company that's solving an important problem

Responsibilities

• Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
• Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
• Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors
• Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team
• Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalated to appropriate technical staff as appropriate
• Provide on-call support (some holidays)

Skills

IT Support

MacOS

Linux

MDM

Neat Hardware

IT Security

Communication

London presence

Tools

Slack

IT ticketing system

Job description

Chainguard in London seeks an IT Specialist to maintain and support the company’s IT infrastructure, providing empathetic, prompt technical assistance to Chainguardians, ensuring security compliance, and collaborating across the business in multiple time zones.

You’ll handle on-site London office support, hardware procurement, onboarding, and incident resolution, balancing independent work with teamwork in a fast-growing startup environment.