Executive Front Desk & Facilities Coordinator

Brookfield Asset Management Inc; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Brookfield Asset Management Inc in London is seeking an experienced Corporate Receptionist to deliver a premier front-of-house experience. You will own reception activities, coordinate with facilities, and act as the first point of contact for visitors while maintaining high standards across client-facing areas.

The role requires excellent communication, strong organisational skills and the ability to respond quickly to routine issues, escalating when needed.

Qualifications

• Minimum three years’ experience in corporate reception or comparable professional services environment.
• Excellent communication skills with a proven ability to deliver polished, discreet and responsive service to senior stakeholders and external visitors.
• Strong organisational skills with attention to detail and ability to prioritise competing demands calmly.

Responsibilities

• Welcome external guests professionally and provide high-quality hospitality, including assistance with coats, luggage, refreshments and guest Wi‑Fi.
• Manage the reception desk and help coordinate reliable front‑of‑house coverage, including holiday and sickness cover as required.
• Maintain accurate meeting-room calendars and respond flexibly to changing booking requirements.
• Answer and screen internal and external calls promptly, exercising discretion and good judgement.
• Coordinate catering and hospitality requirements; liaise with Day Operatives to ensure meeting rooms are clean, stocked and ready for use.
• Coordinate visitor and staff access passes in accordance with security procedures.
• Handle incoming and outgoing mail and arrange courier services.
• Maintain excellent presentation standards across reception, meeting rooms and communal areas through proactive checks and prompt follow‑up.
• Monitor cleaning standards and liaise directly with cleaning staff and Day Operatives to address issues and maintain service quality.
• Identify maintenance issues, equipment faults and other facilities concerns; accurately log requests with CWG and track progress through to resolution.
• Act as a first point of contact for routine front‑of‑house and workplace issues, taking appropriate action independently and escalating complex or recurring matters to the Assistant Office Manager.
• Coordinate with building management, cleaning teams and other service providers to ensure requests are actioned in a timely manner.
• Keep Management informed of outstanding issues, service concerns and operational priorities.
• Take initiative during busy periods to help organise front‑of‑house activities and support colleagues; contribute practical improvements to workplace processes.

Skills

Reception experience

Communication skills

Organisational skills

Stakeholder management

MS Outlook

Tools

Microsoft Outlook

Job description

Brookfield Asset Management Inc in London is seeking an experienced Corporate Receptionist to deliver a premier front-of-house experience. You will own reception activities, coordinate with facilities, and act as the first point of contact for visitors while maintaining high standards across client-facing areas.

The role requires excellent communication, strong organisational skills and the ability to respond quickly to routine issues, escalating when needed.