Executive Front Desk & Guest Experience

Brookfield Asset Management Inc.; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Brookfield Asset Management Inc. is seeking a proactive Corporate Receptionist to deliver a polished front-of-house experience.

You will welcome guests, manage the reception desk, coordinate calendars and ensure meeting rooms are prepared and properly stocked. The role requires excellent communication, discretion with calls, and the ability to handle supplier coordination, access control, mail handling and quick escalation of issues.

Qualifications

• Minimum three years' experience in corporate reception, front-of-house or a comparable professional services environment.
• Excellent communication skills with polished, discreet and responsive service.
• Confident, resourceful and proactive with the ability to work autonomously.
• Excellent organisation and time management with attention to detail.
• Comfortable liaising with cleaning teams, facilities providers and contractors.
• Strong interpersonal and communication skills; collaborative and flexible.

Responsibilities

• Welcome external guests professionally and provide high-quality hospitality, including assistance with coats, luggage, refreshments and guest Wi‑Fi.
• Manage the reception desk and help coordinate reliable front-of-house coverage, including holiday and sickness cover as required.
• Maintain accurate meeting-room calendars and respond flexibly to changing booking requirements.
• Answer and screen internal and external calls promptly, exercising discretion and good judgement.
• Coordinate catering and hospitality requirements; liaise with Day Operatives to ensure meeting rooms are clean, stocked and ready for use.
• Coordinate visitor and staff access passes in accordance with security procedures.
• Handle incoming and outgoing mail and arrange courier services.
• Maintain excellent presentation standards across reception, meeting rooms and communal areas through proactive checks and prompt follow-up.
• Monitor cleaning standards and liaise directly with cleaning staff and Day Operatives to address issues and maintain service quality.
• Identify maintenance issues, equipment faults and other facilities concerns; accurately log requests with CWG and track progress through to resolution.
• Act as a first point of contact for routine front-of-house and workplace issues, taking appropriate action independently and escalating complex or recurring matters to the Assistant Office Manager.
• Coordinate with building management, cleaning teams and other service providers to ensure requests are actioned in a timely manner.
• Keep Management informed of outstanding issues, service concerns and operational priorities.
• Take initiative during busy periods to help organise front‑of‑house activities and support colleagues; contribute practical improvements to workplace processes.

Skills

Excellent communication

Interpersonal skills

Organization & time management

Reception coverage

Discretion & judgment

Microsoft Outlook

Microsoft Office

Tools

Microsoft Outlook

Microsoft Office

Job description

Brookfield Asset Management Inc. is seeking a proactive Corporate Receptionist to deliver a polished front-of-house experience.

You will welcome guests, manage the reception desk, coordinate calendars and ensure meeting rooms are prepared and properly stocked. The role requires excellent communication, discretion with calls, and the ability to handle supplier coordination, access control, mail handling and quick escalation of issues.