Customer Outcome Executive - Value & Success Plans

Salesforce; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Salesforce in London seeks a Customer Outcome Executive who sits at the intersection of sales and customer success. You will lead a proactive, quota-bearing motion that maps sales vision to post-sale value realization, ensuring customers realise value from day one and throughout their lifecycle.

You will partner with sales on strategic opportunities, own a portfolio of new logo accounts, diagnose adoption challenges, and coordinate cross-functional strategies to stabilise accounts while

Qualifications

• Experience in a new logo sales role within a complex, enterprise SaaS environment.
• Track record of managing a quota or revenue target.
• Experience developing and executing customer success or value-realisation plans with measurable outcomes.
• Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

Responsibilities

• Partner with sales on strategic, high-value opportunities to define a clear, customer-aligned path to value, agreeing well-resourced and measurable success plans upfront with customers.
• Own a portfolio of new logo accounts, diagnosing challenges such as low adoption, shelfware, or under-realised value.
• Lead cross-functional strategies to stabilise accounts
• Manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

Skills

New logo sales

Quota achievement

Cross-functional teamwork

Customer success planning

Tools

Adoption analytics tools

Job description

Salesforce in London seeks a Customer Outcome Executive who sits at the intersection of sales and customer success. You will lead a proactive, quota-bearing motion that maps sales vision to post-sale value realization, ensuring customers realise value from day one and throughout their lifecycle.

You will partner with sales on strategic opportunities, own a portfolio of new logo accounts, diagnose adoption challenges, and coordinate cross-functional strategies to stabilise accounts while