Executive Desk-side IT Support Tech (Hybrid/AV)

Vantor Holdings, Inc.; City of Westminster; Híbrido; GBP 46.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k)

Student loan repayment

Pet insurance

Descripción de la vacante

Vantor is hiring an Executive and Deskside Support Technician to provide responsive technical support to executives and executive administrators. This role keeps endpoint devices and meeting technology working reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events at our Westminster office.

The position requires U.S. citizenship, 2–4 years of experience in a technical support role, and proficiency with Windows 11, macOS, iOS, Android, Office 2016 and

Formación

• Two to four years of experience in a technical support role.
• Experience supporting Windows 11, macOS, iOS, and Android devices.
• Experience with Office 2016, Microsoft 365, Google Workspace.
• Experience with Active Directory, Citrix, and virtual PC environments.
• Strong written and verbal communication and customer service skills.

Responsabilidades

• Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating and tracking installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.
• Troubleshoot Windows 11, macOS, iOS, and Android devices, along with Microsoft applications including Exchange/Outlook, Office, and Visio; Google applications including Gmail, Calendar, Docs, Sheets, etc.; support Citrix and virtual PC environments.
• Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.
• Image systems and deploy software through SCCM; set up and tear down computer hardware.
• Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from our AV vendor.
• Create support documentation where it is absent and train and educate executives and executive administrators.
• Provide rotational on-call support outside business hours, including weekends.
• Travel occasionally to other Vantor offices or offsite events as needed.
• Communicate professionally in writing and in person and maintain a high level of customer service in all situations.

Conocimientos

Windows 11

macOS

iOS

Android

Office 2016

Microsoft 365

Google Workspace

Active Directory

Citrix

Virtual PC

Microsoft Teams

Google Meet

Zoom

Multitasking

Time management

Communication

Educación

Associate degree

Bachelor’s degree

Herramientas

SCCM

Logitech

Crestron

Biamp

Descripción del empleo

Vantor is hiring an Executive and Deskside Support Technician to provide responsive technical support to executives and executive administrators. This role keeps endpoint devices and meeting technology working reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events at our Westminster office.

The position requires U.S. citizenship, 2–4 years of experience in a technical support role, and proficiency with Windows 11, macOS, iOS, Android, Office 2016 and