Senior IT Support Specialist - Endpoint & AI Enablement

Allvue Systems, LLC; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Health Coverage options

Udemy membership

401K with company match

Job summary

Allvue Systems in London is seeking an IT Support Specialist IV to resolve complex end-user issues and improve corporate IT support services across endpoint devices, onboarding, and vendor coordination. You will lead incident resolution, mentor colleagues, and drive process improvements in Microsoft 365, Azure/Intune, Active Directory, Windows and macOS environments.

Required: 8+ years of enterprise IT experience, strong communication, and a Bachelor’s degree in CS or related field; willing to

Qualifications

• 8+ years of enterprise IT experience in end-user support and IT operations.
• Ability to work independently and lead process improvements.
• Strong written and verbal communication skills with cross-team collaboration.

Responsibilities

• Own resolution of complex end-user incidents and service requests with independent judgment.
• Manage user administration and device lifecycle across Microsoft 365, Azure/Intune, and AD.
• Lead knowledge base creation and partner with vendors to improve IT support processes.

Skills

End-user support

PC repair

User administration

Enterprise IT operations

Strong communication

Problem solving

Prioritization

Onsite travel

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Azure/Intune

Active Directory

Windows/macOS

Job description

Allvue Systems in London is seeking an IT Support Specialist IV to resolve complex end-user issues and improve corporate IT support services across endpoint devices, onboarding, and vendor coordination. You will lead incident resolution, mentor colleagues, and drive process improvements in Microsoft 365, Azure/Intune, Active Directory, Windows and macOS environments.

Required: 8+ years of enterprise IT experience, strong communication, and a Bachelor’s degree in CS or related field; willing to