Hybrid IT Support Engineer: Mac/Windows, AV & Automation

RVU; Greater London; Hybrid; GBP 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Hybrid work

Pension contributions

Work from home budget

25 days holiday + 2 days

Private medical cover

Gym access

Learning budget

EV/cycle to work

Zusammenfassung

RVU is recruiting an IT Support Engineer to join its Digital Workplace team. You’ll deliver 1st/2nd line support across Mac and Windows devices, manage user lifecycles, and administer Google Workspace and Office 365.

Your role spans on-site and remote help, AV setups, and incident triage, with a focus on automation and security. Based in London, this hybrid role offers growth, training, and a strong benefits package.

Qualifikationen

• Solid proficiency in macOS and Windows 10/11 (CompTIA A+ equivalent).
• 2+ years' experience supporting Google Workspace and/or Office 365.
• 2+ years managing users/groups in Entra ID and device fleets via Intune.
• Excellent hands‑on break‑fix knowledge for Apple and Windows hardware.
• 2+ years managing tickets through a multi‑service ITSM platform (Freshservice preferred).
• Strong communication skills; comfortable educating non‑technical users.
• Experience supporting AV/meeting room technology.
• Proactive mindset toward documentation and automation, not just reactive fixes.

Aufgaben

• Provide 1st/2nd line end user support (remote and on-site) across Mac and Windows devices.
• Support and troubleshoot AV setups, meeting room technology, and live event technology.
• Manage user and device lifecycle: onboarding, offboarding, provisioning and asset management across the fleet, coordinating with HR.
• Administer and support Google Workspace and Office 365, including user/group management.
• Manage users, groups and devices via Entra ID and Intune.
• Support for core collaboration tools: Jira, Notion, Zoom, Slack, and other software.
• Log, triage and resolve tickets via Freshservice, maintaining SLA adherence.
• Create and maintain process documentation, knowledge base articles and self-serve guides.
• Identify opportunities for automation and process innovation to reduce manual tasks.
• Deliver user education and training on tools, systems and best practice.
• Act as a security-conscious first line of defence: identify suspicious activity and promote good security hygiene.

Kenntnisse

macOS

Windows 10/11

Google Workspace

Office 365

Entra ID

Intune

IT security awareness

Communication

Tools

Freshservice

Jira

Notion

Zoom

Slack

Jobbeschreibung

RVU is recruiting an IT Support Engineer to join its Digital Workplace team. You’ll deliver 1st/2nd line support across Mac and Windows devices, manage user lifecycles, and administer Google Workspace and Office 365.

Your role spans on-site and remote help, AV setups, and incident triage, with a focus on automation and security. Based in London, this hybrid role offers growth, training, and a strong benefits package.