Executive and Deskside Support Technician

Vantor; City of Westminster; Hybrid; GBP 46,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k)

Student loan repayment

Pet insurance

Job summary

Vantor is hiring an Executive and Deskside Support Technician to provide responsive technical support to executives and executive administrators. This role keeps endpoint devices and meeting technology working reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events at our Westminster office.

The position requires U.S. citizenship, 2–4 years of experience in a technical support role, and proficiency with Windows 11, macOS, iOS, Android, Office 2016 and

Qualifications

• Two to four years of experience in a technical support role.
• Experience supporting Windows 11, macOS, iOS, and Android devices.
• Experience with Office 2016, Microsoft 365, Google Workspace.
• Experience with Active Directory, Citrix, and virtual PC environments.
• Strong written and verbal communication and customer service skills.

Responsibilities

• Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating and tracking installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.
• Troubleshoot Windows 11, macOS, iOS, and Android devices, along with Microsoft applications including Exchange/Outlook, Office, and Visio; Google applications including Gmail, Calendar, Docs, Sheets, etc.; support Citrix and virtual PC environments.
• Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.
• Image systems and deploy software through SCCM; set up and tear down computer hardware.
• Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from our AV vendor.
• Create support documentation where it is absent and train and educate executives and executive administrators.
• Provide rotational on-call support outside business hours, including weekends.
• Travel occasionally to other Vantor offices or offsite events as needed.
• Communicate professionally in writing and in person and maintain a high level of customer service in all situations.

Skills

Windows 11

macOS

iOS

Android

Office 2016

Microsoft 365

Google Workspace

Active Directory

Citrix

Virtual PC

Microsoft Teams

Google Meet

Zoom

Multitasking

Time management

Communication

Education

Associate degree

Bachelor’s degree

Tools

SCCM

Logitech

Crestron

Biamp

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Executive and Deskside Support Technician

Westminster, CO

Full time

This role requires 4 days in office, with 1 day remote, unless requested by the manager for 5 days in office to support special events.

We’re hiring an Executive and Deskside Support Technician to provide responsive technical support to executives and executive administrators. This role keeps endpoint devices and meeting technology working reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events at our Westminster office.

Responsibilities

• Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating and tracking installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.
• Troubleshoot Windows 11, macOS, iOS, and Android devices, along with Microsoft applications including Exchange/Outlook, Office, and Visio; Google applications including Gmail, Calendar, Docs, Sheets, etc.; support Citrix and virtual PC environments.
• Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.
• Image systems and deploy software through SCCM; set up and tear down computer hardware.
• Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from our AV vendor.
• Create support documentation where it is absent and train and educate executives and executive administrators.
• Provide rotational on-call support outside business hours, including weekends.
• Travel occasionally to other Vantor offices or offsite events as needed.
• Communicate professionally in writing and in person and maintain a high level of customer service in all situations.

Minimum Qualifications

• U.S. citizenship.
• Associate or bachelor’s degree in computer science or a closely related field; relevant experience may be substituted for education.
• Two to four years of experience in a technical support role.
• Demonstrated experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments, or a combination of these.
• Experience supporting Microsoft Teams, Google Meet and Zoom meetings.
• Strong multitasking and time-management skills, with effective interpersonal, written, and verbal communication skills; ability to create and present training and collaborate across teams.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Preferred Qualifications

• Experience supporting an enterprise environment or executive staff.
• Willingness to obtain a Secret or Top-Secret clearance if not already cleared.
• Ability to prioritize and manage several milestones and projects efficiently.
• Experience installing and configuring computer systems and applications for a large company.
• Experience with AV products such as Crestron or Logitech.

Pay Transparency

• The base pay for this position within Colorado is: $62,000.00 - $104,000.00 annually.

Benefits

Vantor offers a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: www.vantor.com/careers/.

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers.

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain posted until a qualified candidate has been identified for hire.

EEO Policy

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.