Hybrid IT Support Engineer — AV, Cloud & Automation

RVU Limited; London Borough of Southwark; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

10% discretionary yearly bonus

Hybrid working 2 in-office days

Pension contributions match

£300 WFH budget

Free gym & breakfast

Learning & training budget

Job summary

RVU Limited is seeking an IT Support Engineer in London to provide 1st/2nd line support across Mac and Windows devices, AV setups, and live event tech. You’ll manage user lifecycles, admin Google Workspace and Office 365, and work with Entra ID and Intune to keep devices secure and up to date.

You’ll join the Digital Workplace within Engineering, collaborating with the Infrastructure team. Expect automation opportunities, documentation, training, and a hybrid 2 days in-office schedule at Tower

Qualifications

• MacOS and Windows 10/11 proficiency.
• 2+ years' experience supporting Google Workspace and/or Office 365.
• 2+ years managing users/groups in Entra ID and device fleets via Intune.
• Excellent hands-on break-fix knowledge for Apple and Windows hardware.
• 2+ years managing tickets through a multi-service ITSM platform (Freshservice preferred).
• Strong communication skills; comfortable educating non-technical users.
• Experience supporting AV/meeting room technology.
• A proactive mindset toward documentation and automation, not just reactive fixes.

Responsibilities

• Provide 1st/2nd line end user support (remote and on-site) across Mac and Windows devices.
• Support and troubleshoot AV setups, meeting room technology, and live event technology.
• Manage user and device lifecycle: onboarding, offboarding, provisioning and asset management across the fleet, coordinating with HR.
• Administer and support Google Workspace and Office 365, including user/group management.
• Manage users, groups and devices via Entra ID and Intune.
• Provide support for core collaboration tools: Jira, Notion, Zoom, Slack, and other software.
• Log, triage and resolve tickets via Freshservice (or equivalent multi-service ITSM platform), maintaining SLA adherence.
• Create and maintain process documentation, knowledge base articles and self-serve guides.
• Identify opportunities for automation and process innovation to reduce manual tasks.
• Deliver user education and training on tools, systems and best practice.
• Act as a security-conscious first line of defence: identify and escalate suspicious activity.

Skills

macOS

Windows 10/11

CompTIA A+ equivalent

Google Workspace

Office 365

Entra ID

Intune

AV/meeting room tech

ITSM platforms

Documentation & automation

Security hygiene

Education

CompTIA A+ certification

Tools

Freshservice

Jira

Notion

Zoom

Slack

Entra ID

Intune

Google Workspace

Office 365

Job description

RVU Limited is seeking an IT Support Engineer in London to provide 1st/2nd line support across Mac and Windows devices, AV setups, and live event tech. You’ll manage user lifecycles, admin Google Workspace and Office 365, and work with Entra ID and Intune to keep devices secure and up to date.

You’ll join the Digital Workplace within Engineering, collaborating with the Infrastructure team. Expect automation opportunities, documentation, training, and a hybrid 2 days in-office schedule at Tower