Executive Client Services: Private Aviation Concierge

XO; Greater London; Presencial; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

XO is a leading private aviation network that delivers tailored travel experiences through data-driven service. This role focuses on delivering exemplary client service, managing trip logistics, and coordinating with internal teams to ensure flawless execution.

As the primary point of contact post-confirmation, you’ll build trusted relationships with clients and executive assistants, guiding them through XO’s platform and supporting a seamless, personalized travel journey.

Formación

• Experience in a customer service role delivering exceptional service.
• Experience handling difficult situations to ensure seamless customer experience.
• Proactive, service-driven, strong team player with excellent interpersonal skills.
• Ability to multi-task in a high-pressure environment.
• Excellent English language skills with strong spelling and grammar.
• Maintain accuracy, attention to detail, and punctual delivery under pressure.

Responsabilidades

• Serves as the client’s primary contact after trip confirmation, managing communications for trip logistics and in-flight experience.
• Builds trusted relationships with clients and executive assistants through clear, professional communication.
• Introduce clients to the XO product, platform, service module, and support team, ensuring full orientation.
• Maintain up-to-date client profiles with preferences and service history for personalized support.
• Monitor and manage active trips, coordinating with internal teams and third-party operators for seamless execution.
• Escalate service issues to leadership and own resolution.
• Collaborate with Sales, Operations and Billing to ensure continuity through the client journey.
• Represent the XO brand with professionalism, empathy, and attention to detail in every interaction.
• Coordinate ancillary services (catering, ground transport, accommodations) to meet client expectations.
• Work across internal systems and workflows to manage trips accurately in a fast-paced environment.
• Maintain poise and professionalism during high-pressure situations.
• Perform other related duties to support department success.

Conocimientos

Customer service

Handling difficult situations

Proactive

Team player

Multitasking

English proficiency

Attention to detail

Punctuality

Descripción del empleo

XO is a leading private aviation network that delivers tailored travel experiences through data-driven service. This role focuses on delivering exemplary client service, managing trip logistics, and coordinating with internal teams to ensure flawless execution.

As the primary point of contact post-confirmation, you’ll build trusted relationships with clients and executive assistants, guiding them through XO’s platform and supporting a seamless, personalized travel journey.