Luxury Travel Client Services Executive

FXAIR; Farnborough; On-site; GBP 26,000 - 38,000; Full time

Job summary

FXAIR seeks a Client Services Executive to serve affluent clients and support travel planning from start to finish. You will collaborate with multiple departments to craft exceptional client experiences and maintain long-term relationships.

You will handle high-volume calls and emails, coordinate trips, and ensure all details—papers, permits, catering, and transportation—meet client expectations and exceed them.

Qualifications

• Associate's degree or equivalent combination of education and/or experience preferred.
• Extensive customer service experience in a high-end service industry.
• Proficiency with Word, Excel and Outlook; knowledge of standard office equipment.

Responsibilities

• Provide world-class service during every interaction with our clientele.
• Handle a high volume of incoming calls and emails professionally.
• Manage all aspects of trip booking and planning including passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation and special requests.
• Coordinate with Operations and external suppliers to secure permits, slots, customs and airport handling per client requirements.
• Confirm day-of operations, track flight status, catering, CTOTs and other flight details; provide updates to customers.
• Proactively communicate changes, delays or other potential issues.
• Respond promptly to inquiries about scheduled trips and status.
• Provide daily quality control of trip details and outcomes.
• Collaborate with sales and internal departments to resolve conflicts and act as client advocate.

Skills

Customer service

Communication

Attention to detail

Team player

Multitasking

Problem solving

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Office equipment

Job description

FXAIR seeks a Client Services Executive to serve affluent clients and support travel planning from start to finish. You will collaborate with multiple departments to craft exceptional client experiences and maintain long-term relationships.

You will handle high-volume calls and emails, coordinate trips, and ensure all details—papers, permits, catering, and transportation—meet client expectations and exceed them.