Executive Client Services

Vista Global Holding; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

XO is revolutionizing private aviation through data‑driven, elevated service. The Client Services team serves as the first contact for customers, handling travel experiences and coordinating with other departments to ensure excellence in service.

In this role you will tailor every flight to client needs, manage communications, and build strong relationships with clients and executive assistants. You will coordinate ancillary services and ensure accurate client profiles and seamless trip

Qualifications

• Experience in a customer service role with a focus on delivering exceptional service.
• Ability to handle difficult situations while maintaining a seamless customer experience.
• Proactive, service-driven, team player with excellent interpersonal skills.
• Ability to multitask in a high-pressure environment.
• Excellent English spelling and grammar for clear communication.
• Maintain accuracy and punctuality under pressure.

Responsibilities

• Serve as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience.
• Build trusted relationships with clients and executive assistants through professional communication.
• Introduce clients to XO products, platforms, service module, and support team.
• Maintain accurate client profiles including preferences and service history.
• Monitor and manage active trips, coordinating with internal teams and third-party operators.
• Escalate service issues to leadership and drive resolution.
• Collaborate with Sales, Operations, and Billing to ensure journey continuity.
• Represent XO brand with professionalism, empathy and attention to detail.
• Coordinate ancillary services (catering, transport, special accommodations).
• Work across internal systems to manage trips in a fast-paced environment.
• Maintain poise during high-pressure situations and complex needs.

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

English proficiency

Job description

XO is revolutionizing the private aviation industry by combining data intelligence with distinct, elevated service to allow you to reach anywhere in the world, anytime, just by reaching for a mobile device. Built on 20 years ofinnovation and skill, XO is the world’s premieraviation network.

Our Client Services team is the first point of contact within the business for our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service。

Your Responsibilities

Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Serves as the client’s primary point of contact following trip confirmation, managing all communications related to trip logistics, service requests, and in-flight experience.
• Build strong, trusted relationships with clients and executive assistants through consistent, clear, and professional communication.
• Introduce new clients to the XO product, platform, service module, and support team, ensuring they are fully oriented and confident in their experience.
• Maintain accurate and up-to-date client profiles, including preferences, special requests, and service history to deliver highly personalized support.
• Monitor and manage active trips, coordinating closely with internal teams and third-party operators to ensure seamless execution.
• Escalate service issues or time-sensitive concerns to leadership as needed, maintaining ownership through resolution.
• Collaborate with Sales, Operations, and Billing to ensure alignment and continuity through the client journey.
• Represent the XO brand with professionalism, empathy, and attention to detail in every client interaction.
• Coordinate ancillary services such as catering, ground transportation, and special accommodations (e.g., wheelchair assistance, medical clearances, or pet handling) to ensure each trip meets client expectations.
• Work across multiple internal systems and workflows to manage trips with accuracy and agility in a fast-paced, detail-oriented environment.
• Maintain poise and professionalism during high-pressure situations or when supporting complex client needs.
• Perform other related duties and projects assigned to support department success.

Required Skills, Qualifications, and Experience

• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers.
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless.
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills.
• You have ability to multi-task in a high-pressure environment.
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers.
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.