Executive Briefing & Client Experience Lead

NTT; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

NTT DATA in London seeks a Principal Marketing Specialist, CXC Briefing Advisor, to oversee the London Client Experience Centre programme. You will direct strategy, operations, and end-to-end execution of executive customer engagements, shaping briefing experiences for C-suite audiences.

You will coach and mentor the CXC team, manage the briefing lifecycle from discovery through post-engagement reporting, and collaborate with Innovation Centre leaders, sales, and regional teams to align

Qualifications

• Bachelor's degree or equivalent in Marketing, Communications, or related field; Level 7 preferred; CBP or equivalent desirable.
• Experience with executive engagement, briefing centre operations and event planning.
• Proven ability to manage budgets and vendor relationships in a global context.

Responsibilities

• Own full executive briefing lifecycle from discovery to on-site management and post-engagement reporting.
• Lead and mentor CXC staff and vendors; plan for upcoming engagements.
• Collaborate with Innovation Centre, account teams, and sales leadership to align objectives.
• Oversee content quality, messaging, and briefing standards for C-suite audiences.
• Manage budgeting, vendor relations, and logistics for executive events.
• Capture KPIs and drive continuous improvement; report to senior leadership.

Skills

Leadership

Mentoring

Executive communication

Briefing management

Stakeholder management

Event planning

CRM (Salesforce)

MS 365 (PowerPoint, Teams, Excel)

Education

Bachelor's degree in Marketing/Communications

Strategic/Project Management qualifications (CBP, PMP, PRINCE2)

Tools

Salesforce

PowerPoint

Teams

Excel

Job description

NTT DATA in London seeks a Principal Marketing Specialist, CXC Briefing Advisor, to oversee the London Client Experience Centre programme. You will direct strategy, operations, and end-to-end execution of executive customer engagements, shaping briefing experiences for C-suite audiences.

You will coach and mentor the CXC team, manage the briefing lifecycle from discovery through post-engagement reporting, and collaborate with Innovation Centre leaders, sales, and regional teams to align