Executive Briefing Centre Manager – London

Fortinet; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Fortinet is seeking an exceptional Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operations of our flagship London Customer Experience Centre. This on-site role ensures a seamless visitor experience for customers, partners and industry stakeholders, from briefing planning through to post-engagement follow-up.

You will collaborate with Sales, Engineering, Marketing and Executive Leadership to craft tailored experiences that accelerate opportunities

Qualifications

• Experience in customer experience, executive briefing programmes, hospitality management, customer marketing, executive engagement, events, or a related function.
• Strong project management and organisational skills with the ability to manage multiple priorities.
• Exceptional interpersonal and communication skills working confidently across all levels of the organisation.
• High attention to detail and commitment to excellence.
• Self-starter who is comfortable building processes, improving ways of working, and operating with a high degree of autonomy.

Responsibilities

• Serve as the primary owner and ambassador of the London Customer Experience Centre, delivering a premium, white-glove visitor experience for customer executives and senior stakeholders.
• Welcome and host customers, partners, and visitors, acting as the first point of contact upon arrival.
• Ensure all meeting spaces, presentation rooms, demonstrations, hospitality services, and facilities are prepared to the highest standard.
• Work with catering, hospitality, facilities, security, and IT teams to deliver a first-class onsite experience.
• Anticipate customer needs and proactively resolve issues before they arise.
• Maintain an environment that reflects the company's brand, culture, and position as a trusted cybersecurity partner.
• Continuously seek opportunities to improve the customer and employee experience associated with briefing centre engagements.
• Coordinate participation from senior executives, technical leaders, product specialists, and subject matter experts.
• Build strong relationships across the organisation to identify and engage the most relevant speakers and contributors for customer engagements.
• Coordinate logistics to ensure each engagement runs smoothly and professionally.
• Track activity, customer feedback, and engagement outcomes.

Skills

Customer experience

Executive briefing programmes

Hospitality management

Project management

Organisational skills

Interpersonal communication

Written communication

Autonomy

Job description

Fortinet is seeking an exceptional Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operations of our flagship London Customer Experience Centre. This on-site role ensures a seamless visitor experience for customers, partners and industry stakeholders, from briefing planning through to post-engagement follow-up.

You will collaborate with Sales, Engineering, Marketing and Executive Leadership to craft tailored experiences that accelerate opportunities