Senior Marketing & Client Experience Advisor

NTT DATA, Inc.; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

NTT DATA in London seeks a Senior Marketing Specialist for the Client Experience Centre to plan and execute executive client engagements and onsite events. You will coordinate logistics, assist with content, and help deliver a high-quality visitor experience within a dynamic marketing team.

The role requires eight to ten years in marketing or events, strong project management, CRM familiarity, and collaboration with cross-functional teams.

Qualifications

• University degree in marketing, business, communications, events management, or a related field.

Responsibilities

• Support the planning and coordination of executive client innovation briefings and onsite events, managing logistics from initial request through on-site execution and post-engagement follow-up.
• Consult with the Client Experience Centre (CXC) team and account teams to understand meeting objectives and assist in developing appropriate briefing agendas and session flows in collaboration with senior CXC staff.
• Manage overall planning and logistics for routine briefings and lower-complexity events; assist more senior colleagues on higher-complexity or multi-stakeholder engagements.
• Coordinate onsite event logistics including room setup, AV equipment, catering, facilities preparation, and visitor arrival experience at the London CXC.
• Consult with internal business stakeholders and leadership to make decisions regarding meeting locations, space arrangements, equipment, and hospitality requirements.
• Track projects, manage vendor activities, and coordinate with facilities, hospitality, and operations teams to ensure all event elements are delivered on time and to standard.
• Support development and maintenance of briefing presentation materials, the CXC content library, and portfolio/subject matter expert resources.
• Contribute to CRM and briefing management system processes; maintain accurate records of engagements, attendee profiles, outcomes, and action items.
• Support day-to-day KPI tracking and reporting on briefing programme activity; assist in preparing performance summaries and presentations for leadership.
• Build effective working relationships with internal stakeholders, account teams, executive administrators, and external vendors in support of the CXC programme.
• Assist in maintaining briefing toolkit guides, templates, process documentation, and engagement materials as required.
• Support day-to-day campaign and programme management activities as directed, contributing to continuous improvement of CXC processes and client experience.

Skills

Executive briefing coordination

Event planning

Project management

CRM familiarity

Stakeholder management

Verbal and written communication

Education

University degree in marketing, business, communications, events management, or a related field

Tools

Salesforce

Briefing Edge

Briefing Source

Microsoft 365

PowerPoint

Job description

NTT DATA in London seeks a Senior Marketing Specialist for the Client Experience Centre to plan and execute executive client engagements and onsite events. You will coordinate logistics, assist with content, and help deliver a high-quality visitor experience within a dynamic marketing team.

The role requires eight to ten years in marketing or events, strong project management, CRM familiarity, and collaboration with cross-functional teams.