Principal Marketing Specialist (CXC Briefing Advisor)

NTT; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

NTT DATA in London seeks a Principal Marketing Specialist, CXC Briefing Advisor, to oversee the London Client Experience Centre programme. You will direct strategy, operations, and end-to-end execution of executive customer engagements, shaping briefing experiences for C-suite audiences.

You will coach and mentor the CXC team, manage the briefing lifecycle from discovery through post-engagement reporting, and collaborate with Innovation Centre leaders, sales, and regional teams to align

Qualifications

• Bachelor's degree or equivalent in Marketing, Communications, or related field; Level 7 preferred; CBP or equivalent desirable.
• Experience with executive engagement, briefing centre operations and event planning.
• Proven ability to manage budgets and vendor relationships in a global context.

Responsibilities

• Own full executive briefing lifecycle from discovery to on-site management and post-engagement reporting.
• Lead and mentor CXC staff and vendors; plan for upcoming engagements.
• Collaborate with Innovation Centre, account teams, and sales leadership to align objectives.
• Oversee content quality, messaging, and briefing standards for C-suite audiences.
• Manage budgeting, vendor relations, and logistics for executive events.
• Capture KPIs and drive continuous improvement; report to senior leadership.

Skills

Leadership

Mentoring

Executive communication

Briefing management

Stakeholder management

Event planning

CRM (Salesforce)

MS 365 (PowerPoint, Teams, Excel)

Education

Bachelor's degree in Marketing/Communications

Strategic/Project Management qualifications (CBP, PMP, PRINCE2)

Tools

Salesforce

PowerPoint

Teams

Excel

Job description

• The Principal Marketing Specialist, Client Experience Centre (CXC) Briefing Advisor supports the oversite of NTT DATA’s London CXC programme, directing and supporting the strategy, operations, and end-to-end execution of executive customer engagements as required
• Reporting to the Executive, Global Head of Marketing Content and Creative Services, this role translates business objectives into compelling briefing experiences that strengthen C-suite relationships and accelerate business outcomes
• This marketer is a team lead who is responsible for coaching and mentoring less experienced CXC team members, holds accountability for programme performance, and ensures consistently superior client experiences across all events and engagements
• Collaborate with the Innovation Centre leader, to support the strategy, planning, and execution of the London Client Experience programme, The Principal Marketing Specialist, CXC Briefing Advisor, will own the full executive briefing lifecycle from discovery and programme/agenda design through on-site management and post-engagement reporting and analysis
• Consult with the Innovation Centre leader and team, account teams and sales leadership to understand customer objectives; develop briefing strategies and executive-level meeting plans that align customer priorities with NTT DATA’s solutions and business goals
• Lead and mentor less experienced team members; provide direction, coaching, and accountability to briefing staff and vendors; lead regular planning meetings to prepare for upcoming engagements
• Oversee content management and presentation quality; facilitate and/or support review sessions as required depending on meeting experience with Innovation Centre team and provide light presenter coaching on messaging, timing, and audience engagement to ensure executive-level delivery standards
• Partner with the Marketing Events Team to support company-sponsored executive events and customer engagements. This may include logistics support, catering, facilities coordination, and local hospitality planning and enablement to ensure a world-class visitor experience
• Manage the briefing management system; maintain scheduling policies, processes, and procedures aligned with the programme’s strategic objectives and NTT DATA’s budget
• Develop, manage, and report the CXC budget; maintain vendor contact relations and ensure payments as needed
• Align and influence internal organisations and external alliances in support of the CXC strategy; coordinate with the senior executives, portfolios, sales leadership, and regional teams to ensure programme objectives are understood and achieved
• Apply broad knowledge of NTT DATA’s portfolio and competitive environment to advise account teams on relevant topics, identify growth opportunities, and position briefings as a strategic business driver
• Capture and report on engagement outcomes, KPIs, and client feedback; if required, present programme performance insights to senior leadership and drive continuous improvement across the CXC
• Support executive communications, public relations/media and analyst relations programs as requested including internal townhalls, press interactions, speaking engagements, and industry events; build and maintain relationships with marketing leadership, executive administrators, and key external partners

Committed to excellence in client experience; diplomatic, professionally composed under pressure, and skilled at navigating last-minute changes in complex, fast-moving environmentsAdvanced project management skills; proven ability to manage multiple complex, concurrent engagements and lead cross-functional teams to deliver on time and to standardOutstanding communication and presentation skills; ability to create executive-level messaging, facilitate high-stakes briefings, and coach others to deliver with impactAdvanced knowledge of briefing management systems and CRM (Salesforce) platforms; Microsoft 365 including PowerPoint, Teams, and ExcelStrong people leadership capability; experienced in developing, mentoring, and holding teams and vendors accountable for resultsExcellent financial and business acumen; proven ability to manage programme budgets, propose forecasts, and identify cost efficienciesThrives in highly matrixed environments by fostering collaboration, building consensus, and driving alignment across multiple stakeholdersDemonstrates strong strategic thinking with the ability to develop a broad, enterprise-wide perspectiveHighly proactive with the ability to work in high-pressure situationsExpert knowledge of executive briefing programme management and end-to-end event planning and execution, including logistics, vendor management, budget oversight, and client experience deliveryStrong knowledge of technology capabilities and services that allow for ease of understanding and applicability to NTT DATA’s portfolio, solutions, and competitive landscape, with the ability to position briefing content strategically for C-suite audiencesAdvanced organisational agility with the ability to engage credibly at all levels of NTT DATA and with senior external partners and customers.

Bachelor’s degree or equivalent in Marketing, Communications, or related field. Level 7 preferredCertified Briefing Professional (CBP) or equivalent desirableProject Management qualification (PMP, PRINCE2, or equivalent) is advantageous. Event management certification (e.g., Certified Meeting Professional, CMP) is advantageousPrior experience within a technology, professional services, or managed services environment strongly preferredProven track record engaging with and presenting to C-suite and senior executive audiencesExtended demonstrated experience with a wide variety of computer software, hardware, and peripherals, including Microsoft 365Minimum 5 years in a senior individual and/or team lead experienceExperience managing programme budgets and vendor relationships in a complex, global organisationExtended demonstrated experience with marketing softwareTypically requires 10-12 years of relevant marketing, executive engagement, or briefing centre experienceDemonstrated experience planning and executing executive-level events and customer engagements at scaleEnglish, fluent (written and spoken) is requiredAdditional European languages (German, Italian, French, Spanish) are advantageous