Events & Venue Experience Lead (Evenings/Weekends)

Epsom and Ewell Borough Council; Epsom; On-site; GBP 24,000 - 30,000; Full time

Job summary

Bourne Hall, operated by Epsom and Ewell Borough Council, is seeking an Events Co-ordinator to plan and deliver memorable events with first-rate customer service. You will guide hirers from initial enquiry through to delivery, promoting room hire, catering, cafe and bar services, and helping maximise venue hire income.

The role involves coordinating bookings, supervising staff, and ensuring health and safety standards are met, with occasional evenings and weekends required.

Qualifications

• Previous customer service experience.
• Experience of delivering events.
• Good written and verbal communication skills.
• Strong planning and organisational skills.
• Ability to solve problems and use your initiative.
• Ability to remain calm, prioritise tasks and work effectively under pressure.
• Confidence to motivate, support and help develop team members.
• Understanding of health and safety requirements in a public venue.
• Flexibility to work evenings and weekends as required.
• Hands-on approach to helping set up events and equipment.

Responsibilities

• Act as a key point of contact for customers throughout the planning and delivery of their events.
• Conduct venue tours and provide prospective hirers with accurate information.
• Promote the venue and its services, including room hire, catering, cafe and bar facilities.
• Manage bookings and customer requirements using the Artifax booking system.
• Ensure event details, booking records and handover information are accurate and clearly communicated.
• Manage and support Events Assistants and casual staff with day-to-day tasks and training needs.
• Ensure appropriate staffing arrangements for events and regular bookings.
• Plan and oversee room set-ups, furniture, equipment, AV requirements and refreshments.
• Complete room set ups and manual handling tasks.
• Support cafe operations and provide reception/coffee shop cover when required.
• Maintain high standards of presentation, cleanliness, safety and security.
• Complete health and safety checks and liaise with contractors.
• Manage and work on the bar during events when required.
• Provide first aid cover and Fire Marshal responsibilities during evacuations.
• Support opening/closing of the building and liaise with emergency services when necessary.
• Contribute ideas and support wider venue projects and service improvements.

Education

A Level 2 Food Hygiene qualification

Personal Licence

Job description

Bourne Hall, operated by Epsom and Ewell Borough Council, is seeking an Events Co-ordinator to plan and deliver memorable events with first-rate customer service. You will guide hirers from initial enquiry through to delivery, promoting room hire, catering, cafe and bar services, and helping maximise venue hire income.

The role involves coordinating bookings, supervising staff, and ensuring health and safety standards are met, with occasional evenings and weekends required.