Events Co-ordinator

Epsom & Ewell; Epsom; On-site; GBP 24,000 - 30,000; Full time

Job summary

Bourne Hall, operated by Epsom and Ewell Borough Council, is seeking an Events Co-ordinator to plan and deliver memorable events with first-rate customer service. You will guide hirers from initial enquiry through to delivery, promoting room hire, catering, cafe and bar services, and helping maximise venue hire income.

The role involves coordinating bookings, supervising staff, and ensuring health and safety standards are met, with occasional evenings and weekends required.

Qualifications

• Previous customer service experience.
• Experience of delivering events.
• Good written and verbal communication skills.
• Strong planning and organisational skills.
• Ability to solve problems and use your initiative.
• Ability to remain calm, prioritise tasks and work effectively under pressure.
• Confidence to motivate, support and help develop team members.
• Understanding of health and safety requirements in a public venue.
• Flexibility to work evenings and weekends as required.
• Hands-on approach to helping set up events and equipment.

Responsibilities

• Act as a key point of contact for customers throughout the planning and delivery of their events.
• Conduct venue tours and provide prospective hirers with accurate information.
• Promote the venue and its services, including room hire, catering, cafe and bar facilities.
• Manage bookings and customer requirements using the Artifax booking system.
• Ensure event details, booking records and handover information are accurate and clearly communicated.
• Manage and support Events Assistants and casual staff with day-to-day tasks and training needs.
• Ensure appropriate staffing arrangements for events and regular bookings.
• Plan and oversee room set-ups, furniture, equipment, AV requirements and refreshments.
• Complete room set ups and manual handling tasks.
• Support cafe operations and provide reception/coffee shop cover when required.
• Maintain high standards of presentation, cleanliness, safety and security.
• Complete health and safety checks and liaise with contractors.
• Manage and work on the bar during events when required.
• Provide first aid cover and Fire Marshal responsibilities during evacuations.
• Support opening/closing of the building and liaise with emergency services when necessary.
• Contribute ideas and support wider venue projects and service improvements.

Education

A Level 2 Food Hygiene qualification

Personal Licence

Job description

• Hours: 36 hours per week.
• DBS Check: Yes
• Closing Date: 02/11/2026 at 23:59
• Reference: OS/26/346800

About the role

Are you passionate about delivering memorable events and providing excellent customer service? We are looking for an enthusiastic, organised and customer-focused Events Co-ordinator to join the team at Bourne Hall. This is a varied, hands‑on role where no two days are the same. You will help customers bring their events to life, from their first venue tour and initial enquiry through to the successful delivery of their event. You will build strong relationships with existing and prospective hirers, promote the venue’s rooms, catering, cafe and bar services, and help maximise venue hire income. You will also help ensure that everyone visiting Bourne Hall receives a welcoming, professional and consistently high standard of service.

What you will be doing

• Act as a key point of contact for customers throughout the planning and delivery of their events.
• Conduct venue tours and provide prospective hirers with accurate and helpful information.
• Promote the venue and its wider services, including room hire, catering, cafe and bar facilities.
• Manage bookings and customer requirements using the Artifax booking system.
• Ensure event details, booking records and handover information are accurate and clearly communicated.
• Manage and support Events Assistants and casual staff, allocating day‑to‑day tasks and helping to identify their training and development needs.
• Ensure appropriate staffing arrangements are in place for events and regular bookings.
• Plan and oversee room set‑ups, furniture, equipment, audiovisual requirements and meeting refreshments.
• Completing room set ups and Manual handling tasks
• Support the smooth day‑to‑day operation of the cafe and provide reception or coffee shop cover when required.
• Maintain high standards of presentation, cleanliness, safety and security throughout the venue.
• Complete health and safety checks, report maintenance issues and liaise with contractors attending the site.
• Manage and work on the Bar during events when required.
• Provide first aid cover and undertake Fire Marshal responsibilities during an evacuation.
• Support the opening and closing of the building and liaise with the police or emergency services when necessary.
• Contribute ideas and support wider venue projects and service improvements.

About you

• Previous customer service experience.
• Experience of delivering events.
• Good written and verbal communication skills.
• Strong planning and organisational skills.
• The ability to solve problems and use your initiative.
• The ability to remain calm, prioritise tasks and work effectively under pressure.
• The confidence to motivate, support and help develop members of the team.
• An understanding of health and safety requirements in a public venue.
• The flexibility to work evenings and weekends as required.
• Take a hands on apporach in helping to set up events and equipment.

A Level 2 Food Hygiene qualification and a Personal Licence would be helpful, although these are desirable rather than essential requirements.

Why join us?

This is an excellent opportunity to take on a varied and rewarding role within a busy community venue. You will work with a wide range of customers, community groups, colleagues, contractors, partners and stakeholders while helping to ensure events are professionally planned, safely delivered and enjoyed by everyone attending.

If you are proactive, approachable and enjoy combining customer service with practical event delivery and team coordination, we would be delighted to hear from you.

Advert end date: 2nd November 2026
Interviews and assessments: 9th November 2026