Events Supervisor & Duty Manager - Guest Experience Leader

Willows Training Centre - Management; Wyboston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Team Member Discount on golf, food, &d

Free Meal Whilst at Work

Access to Perkbox discounts

Referral Scheme £300

Apprenticeships

Team Member Parties

Holiday discounts

Job summary

Willows Training Centre - Management is seeking an Events Supervisor to oversee the successful execution of events at our venue and maintain top service standards. You will support the events team on the floor, coordinate staff, and ensure guest satisfaction across shifts.

The role requires strong leadership, clear communication, problem solving, and the ability to act as Duty Manager when needed, including evenings and weekends on a 7‑day rota.

Qualifications

• Hands-on approach with a passion for customer service.
• Ability to upsell and inspire others to do the same.
• Strong communication with guests, colleagues and departments.
• Support junior team members across service areas.
• Lead small teams during events ensuring high standards.
• Run the venue as Duty Manager when required.
• Flexibility to work 7-day rota, including evenings and weekends.

Responsibilities

• Execute events and services across the venue to high standards.
• Support team delivery on the floor and ensure guest satisfaction.
• Maintain service standards set by management.
• Assist with training of new staff and supervise on events.
• Coordinate staff and operations during shifts as Duty Manager when needed.

Skills

Hands-on customer service

Upselling

Communication

Team leadership

Staff training

Problem solving

Organization

Duty Manager readiness

Flexibility

Job description

Willows Training Centre - Management is seeking an Events Supervisor to oversee the successful execution of events at our venue and maintain top service standards. You will support the events team on the floor, coordinate staff, and ensure guest satisfaction across shifts.

The role requires strong leadership, clear communication, problem solving, and the ability to act as Duty Manager when needed, including evenings and weekends on a 7‑day rota.