Events & Reservations Specialist - 28 Days Holiday

Intercontinental Hotels Group; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Meals on duty

28 days holiday including bank hols

Sick pay & life insurance

Amazing staff discounts

Refer a Friend programme

Volunteer days

Job summary

Hotel Indigo Gloucester is recruiting a Reservations, Groups, Meetings & Events Coordinator to convert enquiries into bookings and maximise revenue. You will build relationships with clients by phone, email and in person, input enquiries in-house, and create function sheets. The role requires some M&E experience and teamwork to meet targets.

The hotel offers a vibrant local experience and values-driven culture, with training, career progression and staff benefits.

Qualifications

• Experience in Reservations, Groups and Meetings & Events preferred.
• Accurate input of enquiries into Sales and Catering system.
• Compile and share function sheets with Operations Team.
• Deliver excellent service to guests and clients.

Responsibilities

• Manage enquiries to maximise sales, occupancy and revenue including up-selling equipment, F&B and hotel facilities.
• Accurately input all enquiries into Sales and Catering system.
• Compile accurate function sheets and distribute weekly with Operations Team, providing updates as required.
• Work as part of a team to achieve department objectives and budget.
• Investigate and resolve complaints.
• Liaise with clients to confirm event details and requirements.
• Deliver excellent service face-to-face and by telephone.
• Identify client needs and how the hotel can meet them.
• Respond to M&E enquiries in line with company standards.

Skills

Reservations experience

Event coordination

Sales focus

Customer service

Communication

Teamwork

Tools

Sales & Catering system

Job description

Hotel Indigo Gloucester is recruiting a Reservations, Groups, Meetings & Events Coordinator to convert enquiries into bookings and maximise revenue. You will build relationships with clients by phone, email and in person, input enquiries in-house, and create function sheets. The role requires some M&E experience and teamwork to meet targets.

The hotel offers a vibrant local experience and values-driven culture, with training, career progression and staff benefits.