Events & Groups Reservations Lead (Hotel)

IHG Hotels & Resorts; Gloucester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Global opportunities

Volunteer days

Meals on duty

Holidays 28 days

Life insurance

Hotel discounts

Store discounts

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Job summary

IHG Hotels & Resorts' Hotel Indigo Gloucester is seeking a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life.

You will earn £28,000 salary plus a 10% annual bonus, and you will help convert enquiries into bookings, build strong client relationships by phone, email and in person, and work with our in‑house Sales and Catering system to create accurate function sheets.

Qualifications

• Some Reservations, Groups, Meetings & Events experience is required.
• Experience in a hotel or destination venue, or in Sales administration, is advantageous.

Responsibilities

• Convert enquiries and maximise hotel and event bookings to drive revenue.
• Build strong client relationships through telephone, email and in-person contact.
• Input enquiries into the in-house Sales and Catering system and create accurate function sheets.
• Work as part of a team to achieve department objectives and budget.
• Identify client requirements and coordinate with hotel facilities to meet needs.
• Provide excellent service to guests and clients throughout the enquiry and booking process.

Job description

IHG Hotels & Resorts' Hotel Indigo Gloucester is seeking a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life.

You will earn £28,000 salary plus a 10% annual bonus, and you will help convert enquiries into bookings, build strong client relationships by phone, email and in person, and work with our in‑house Sales and Catering system to create accurate function sheets.