Events Operations Head Waiter

Dorchester Collection; Ascot; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary + service charge

Complimentary stays with breakfast

50% off at bars and restaurants

Refer a friend bonus £1,000 (£200 tax‑

World class learning and development

Social events including winter ball

Free Meals on Duty

Discount platform access

Job summary

Coworth Park Hotel, part of Dorchester Collection, is seeking an Events Operations Head Waiter to lead and elevate service for private and corporate events. You will drive team performance, coach staff to uphold exceptional standards, and ensure seamless execution across venues on the 240-acre parkland.

The role emphasizes high-end guest experience, effective communication, and the ability to balance strategic oversight with hands-on service. A luxury hospitality mindset is essential.

Qualifications

• Demonstrated ability to lead and coach a hospitality team.
• Strong communication and customer service orientation.
• Organisational and time management skills.
• Ability to maintain a positive team environment under pressure.

Responsibilities

• Assist in managing the smooth running of the Events services following company standards.
• Create and maintain a team environment and motivate and train the team to meet standards and guests' expectations.
• Lead and coach the team to provide service excellence across the estate and venues, delivering luxury food and beverage service.

Skills

Leadership

Communication

Team motivation

Guest service

Job description

Join us as an Events Operations Head Waiter at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

Here are just some of the great benefits you will receive:

• Competitive salary + service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000's of retailers

What you'll do

• To assist in managing the smooth running of the Events services following the company standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
• Lead and coach your team to provide service excellence across the 240 acres of parkland. Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.

What you'll bring

• You'll bring your unique personality and passion to the role and the team.
• You have a talent for creating a positive team environment
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• You will have organisation and time management skills to arrange your daily tasks
• You have the ability to remain positive within challenging situations

Events Operations Head Waiter Blacknest Rd, Sunningdale SL SE Ascot