Events Coordinator

College of Policing; Ryton-on-Dunsmore; On-site; GBP 25,000 - 35,000; Full time

Job summary

A law enforcement support organization seeks a Conference & Events Officer to plan and deliver small to medium-sized events. Key responsibilities include client communication, proposal preparation, and administrative support. The ideal candidate will have experience in event management or customer service, proficiency in Microsoft Office, and strong communication skills. This role offers opportunities for professional development in a supportive environment.

Benefits

Defined benefit pension scheme

Up to 31.5 days holiday + public holidays

Continued professional development

Enhanced maternity, paternity and adoption leave

Flexi-time for certain grades

Healthcare benefits

Employee support line

Qualifications

• Previous experience in events management, administration or customer service.
• Confidence in dealing with clients and managing diverse, demanding customers.
• Proficiency in Microsoft Office.

Responsibilities

• Respond to client enquiries from the Events Inbox or by phone.
• Prepare proposals and cost estimates for provisional bookings.
• Provide full administrative and logistical support for events.

Skills

Event management

Customer service

Communication skills

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

About Us

We support police officers, staff and volunteers to deliver the best service to the public. Our mission is Leadership, Standards, Performance – guiding work with individuals, forces and partners to reach the full potential of policing across the UK.

Why Join Us

We offer a supportive, inclusive environment with a flexible‑working policy, employee wellbeing support, family‑friendly benefits, and a commitment to diversity and inclusion. As a disability‑confident leader and holder of the ENEI silver award, we encourage everyone to bring their whole self to work.

Role Overview

The Events Team delivers high‑impact events that advance the College’s mission. As a Conference & Events Officer you will plan and deliver a variety of small to medium‑sized events and conferences – both at our venues and across the UK – working with a collaborative team that values teamwork, attention to detail and exceptional customer service.

Person Specification

• Respond to client enquiries from the Events Inbox or by phone in a timely, professional manner; gather relevant information, develop stakeholder relations and secure bookings where appropriate.
• Prepare proposals and cost estimates for provisional bookings, maintain accurate records of space held, chase confirmations within agreed timescales, and release unconfirmed space to optimise estate utilisation.
• Provide full administrative and logistical support to clients for small to medium events, ensuring high‑standard delivery; support more complex events as directed by senior staff. Use College systems and technology (e.g. LTM) in accordance with agreed standards.

Qualifications and Experience

• Previous experience in events management, administration or customer service.
• Confidence in dealing with clients and managing diverse, demanding customers.
• Proficiency in Microsoft Office.

Behaviours

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
• Working Together

Nationality Requirements

• UK nationals; nationals of the Republic of Ireland; nationals of Commonwealth countries who can work in the UK; nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein (and their settled or pre‑settled family members); and other specified groups.

Benefits

• Defined benefit pension scheme with average employer contribution of 28.97%.
• Up to 31.5 days holiday + 8 public holidays + 1 privilege day.
• Continued professional development and structured career paths.
• Enhanced maternity, paternity and adoption leave.
• Flexi‑time (for certain grades).
• Benenden Healthcare; National Dental Plan; discounts for online shopping.
• Free employee support line; interest‑free season ticket loans; rewards and recognition scheme.
• Learning and development tailored to your role.
• Culture encouraging inclusion and diversity; thriving staff networks.

Diversity and Inclusion

The College embraces diversity, promotes equal opportunities and supports the Greening Government Commitment. We conduct recruitment on a merit‑based, fair and open competition basis, and we actively encourage applicants from all backgrounds and under‑represented groups.

Contact

For an informal chat about the role, contact Sandy Johal, College of Policing Conference and Events Manager at 07785 602433.

Security and Vetting

Successful candidates will need to undertake pre‑employment security checks, which may take up to 10 weeks. A counter‑terrorist check and baseline personnel security standard checks are required.