Events Bar Team Leader

The Celtic Collection; Caerleon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Discounts on food & beverage

Pension scheme

Wellbeing support

Team events

Job summary

The Celtic Collection in Wales, Caerleon, seeks an Events Bar Team Leader to drive front-line service across conferences, galas and large-scale events. You will lead a busy bar team, ensure smooth service, and deliver five-star guest experiences throughout high-volume events.

You will inspire colleagues, maintain stock and cleanliness, and collaborate with the Conference & Events teams to create memorable occasions for thousands of guests each year.

Qualifications

• Experience leading bar teams in busy events
• Proven ability to deliver guest-focused service in high-volume settings
• Strong communication and motivational skills

Responsibilities

• Support the Manager and Supervisors in leading the Events Bar team
• Lead by example and inspire colleagues to deliver exceptional guest experiences
• Help coordinate and deliver efficient service across multiple event bars
• Motivate and coach team members during busy service periods
• Ensure guests receive prompt, friendly and professional service at all times
• Anticipate guest needs and respond quickly and positively to requests
• Ensure bar and service areas are fully stocked, organised and presentation-ready
• Maintain high standards of cleanliness, safety and service throughout each event
• Work collaboratively with colleagues across Conference & Events to ensure the smooth delivery of every occasion
• Play a key role in creating memorable experiences for thousands of guests each year, at The Celtic Collection

Skills

Leadership

Team management

Guest service

Communication

Bar operations

IT literacy

Tools

POS systems

Job description

No two days are ever the same. One day you could be leading bar service for an international conference, the next supporting a gala dinner, awards ceremony or major sporting event. This is a role for someone who enjoys busy shifts, leading teams and being at the heart of exciting events that create lasting memories for our guests. You'll be joining a passionate team in a venue renowned for delivering some of Wales' biggest and most prestigious events.,

• Support the Manager and Supervisors in leading the Events Bar team
• Lead by example and inspire colleagues to deliver exceptional guest experiences
• Help coordinate and deliver efficient service across multiple event bars
• Motivate and coach team members during busy service periods
• Ensure guests receive prompt, friendly and professional service at all times
• Anticipate guest needs and respond quickly and positively to requests
• Ensure bar and service areas are fully stocked, organised and presentation-ready
• Maintain high standards of cleanliness, safety and service throughout each event
• Work collaboratively with colleagues across Conference & Events to ensure the smooth delivery of every occasion
• Play a key role in creating memorable experiences for thousands of guests each year, At The Celtic Collection, we know that our people are at the heart of everything we do. That's why we're committed to supporting your wellbeing, recognising your achievements and helping you build a rewarding career. As one of our Hospitality Heroes, you'll enjoy a fantastic range of benefits including:
• Career development and training opportunities from day one
• Clear pathways for progression across The Celtic Collection
• Discounts on food, beverage and hotel stays
• Discounted leisure club membership
• Free virtual GP appointments
• 24/7 wellbeing and employee assistance support
• NEST pension scheme
• Active Social Club and team events
• Staff appreciation events throughout the year
• Monthly recognition awards and annual company awards
• The opportunity to work at some of Wales' largest and most exciting events

GROW WITH US

We're committed to creating an environment where our people can learn, develop and thrive. As a Celtic Collection employee, you'll benefit from:

• The training, tools and support needed to succeed in your role
• Opportunities to learn new skills and progress your career
• A welcoming, inclusive and supportive team culture
• Leaders who value your ideas and encourage you to make a difference
• Recognition for your hard work, commitment and achievements
• The chance to work alongside passionate hospitality professionals
• Pride in being part of one of the UK's leading hospitality, leisure and events businesses Whether you're looking to strengthen your leadership skills or take the next step in your hospitality journey, you'll find exciting opportunities to grow with us.

RECRUITMENT INFO

If you're passionate about hospitality, thrive in fast-paced environments and enjoy leading teams to deliver outstanding guest experiences, we'd love to hear from you. In the event we receive a high volume of applications, we reserve the right to close this vacancy early. All applicants must have the right to live and work in the UK. Evidence of eligibility will be required during the recruitment process in line with UK Visas and Immigration regulations. The Celtic Collection is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, valued and able to succeed.

Love the buzz of a packed bar, a busy event and a team working together to deliver an unforgettable guest experience? Join the 'Greatest Story in Hospitality' by becoming one of our Hospitality Heroes as an Events Bar Team Leader within our Conference & Events operation. Based at one of the UK's leading conference and event destinations, you'll play a key role in delivering exceptional service at conferences, exhibitions, gala dinners, concerts, sporting events and large-scale celebrations. Working in a fast-paced environment, you'll lead from the front, support your team through busy services and help ensure every guest enjoys a seamless, five-star experience. If you're energised by high-volume hospitality, thrive under pressure and love being part of a team that makes big events happen, we'd love to hear from you.

• Previous experience as a Team Leader or Supervisor within a busy bar, hospitality or events environment
• Experience working in a fast-paced, high-volume operation where guest service is always the priority
• Banqueting or large-scale event experience would be advantageous
• A positive, hands-on leadership style
• The ability to motivate, coach and support colleagues to perform at their best
• Strong communication and organisational skills
• A flexible approach and willingness to support the wider operation when required
• Good IT literacy