Event Tech Support Specialist

Constellation Careers; Manchester; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

All Training Provided

Health & Wellbeing Support Programmes

Employee Assistance Programme

Job summary

Compass is seeking enthusiastic Technology Team Members to support technology services during matchdays and major events. You will set up, test and support EPOS tills, KDS, self-service kiosks and related devices across venues, ensuring continuous operation and fast issue resolution.

Good communication, a customer-focused approach and the ability to work flexibly on evenings, weekends and matchdays are essential. Training is provided; join a team delivering reliable hospitality tech support.

Qualifications

• Experience with EPOS, card payments, kiosks, hospitality systems or event technology is desirable, but training can be provided.
• Availability to work flexible hours, including evenings, weekends and matchdays.
• Reliable, punctual and professional approach to work.

Responsibilities

• Set up, test and deploy technology equipment before each event, completing readiness checks before service begins.
• Configure and support Kappture EPOS tills and associated devices, including basic login, connectivity, peripheral and transaction troubleshooting.
• Monitor and support Kitchen Display Systems (KDS), helping maintain the flow of orders between service points and kitchen teams.
• Set up, test and troubleshoot self-service kiosks, including screens, scanners, printers and payment connectivity.
• Configure, replace and troubleshoot payment devices and card terminals, escalating transaction or connectivity faults when required.
• Support printers, tablets, handheld devices and other operational technology used across hospitality, retail and outside vendor areas.
• Respond promptly to incidents during live service, communicate clearly with operational colleagues and minimise disruption.
• Log faults accurately and elevate complex or recurring issues to the appropriate senior or specialist support team.
• Assist with equipment swaps, charging, stock control, recovery and secure storage before and after events.
• Work closely with hospitality, retail, outside vendor, finance and technology colleagues to support smooth event-day service.

Skills

Troubleshooting

IT hardware basics

Customer-focused support

Clear communication

Stress management

Tools

EPOS systems

Kitchen Display Systems

Self-service kiosks

Payment terminals

Job description

Compass is seeking enthusiastic Technology Team Members to support technology services during matchdays and major events. You will set up, test and support EPOS tills, KDS, self-service kiosks and related devices across venues, ensuring continuous operation and fast issue resolution.

Good communication, a customer-focused approach and the ability to work flexibly on evenings, weekends and matchdays are essential. Training is provided; join a team delivering reliable hospitality tech support.