Trainee Events IT Technician

Manchester Central; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading events venue in Manchester is seeking a dedicated IT Support professional to ensure the smooth operation of event-based technology services. The ideal candidate will provide high-quality support for Wi-Fi, Internet, and Telephony services while managing customer queries with expertise. A proactive approach and flexibility to adapt to business needs are crucial. We're committed to delivering a reliable experience for all customers attending our events.

Qualifications

• Familiar with technical terminology used in IT.
• Proactive, adaptable, and able to work calmly under pressure.
• Organised with the ability to prioritise when needed.
• Committed to delivering a reliable, high-quality customer experience.

Responsibilities

• Installing and supporting the Events IT function including Wi‑Fi, Internet and Telephony services.
• Managing the Events IT mailbox and responding to queries with high standards.
• Ensuring testing and maintenance of Events IT infrastructure.
• Daily checks on IT systems including Digital Signage.

Skills

Customer centred approach to delivery

Ability to work flexibly

IT terminology

Calm under pressure

Job description

Reporting directly to the Head of IT, this role is working on a full time, permanent basis.

The successful candidate will be provided with the training necessary to gain knowledge, skills and confidence in event-based technology services.

The role will work towards the delivery of the following main areas of responsibility:

• Installing and supporting the Events IT function including Wi‑Fi, Internet and Telephony services provided by Manchester Central to all Organisers, Exhibitors and Visitors
• Managing the Events IT mailbox and responding to all exhibitor and customer queries with a high standard of service and technical expertise
• Ensuring timely and thorough testing and routine maintenance and upgrade of Events IT infrastructure and systems to ensure certainty of delivery throughout events
• Daily checks on the buildings IT systems including visual checks of Digital Signage so that they work at optimum efficiency as well as monitor FOH areas from an IT point of view

The ideal candidate will have:

• A customer centred approach to delivery
• The ability to work flexibly as per business requirements

You must:

• Familiar with technical terminology used in IT
• Proactive, adaptable and able to work calmly under pressure
• Organised and have the ability to prioritse when needed
• Committed to delivering a reliable, high‑quality customer experience